Mihlali Sifici

Inbound customer service consultant for medical aid queries dealing with providers, brokers and members. Recently got promoted to an outbound space contacting members to engage in the program that we have recently generated to assist our members with their health pathways and dealing with in hospital and out of hospital claims.

Reference Tracey Monganlal team leader coach 0814700359

• Advanced from customer service calls to overseeing email and chat operations in back office management.
• Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Reference Taryn Adams Trainer 0780400343

• Operated independently to market Senafix tablets.

• Debt collection consultant
• Oversaw the collection process for car, home, and diverse loan categories.
• Reference Wandile Ndimeni Team leader 0676747518

• Elevated position from field sales to training sales personnel.

• Oversaw company's marketing initiatives.
• Reference Mr Md Tshonga CEO founder 0789031332

• Field agent selling insurance