Francinah Motaung
Fourways
Summary
Dynamic professional with a proven track record at Capitec Bank, excelling in client relationship building and problem-solving. Skilled in both customer relations and general banking, I've effectively managed branch operations and spearheaded promotional campaigns, enhancing brand awareness and client satisfaction. Demonstrates exceptional communication and multitasking abilities, committed to delivering outstanding service.
Overview
14
14
years of professional experience
Work History
Service Consultant
Capitec Bank
04.2012 - Current
- Provide assistance and support to clients regarding products and services offered.
- Conduct affordability assessment during credit application and adhere to NCA rules and regulations.
- Open new savings accounts and adhere to FICA regulations of obtaining and validating client's documents.
- Collaborate with team members to develop new strategies for enhancing client satisfaction and retention.
- Respond to client's concerns with friendly, knowledgeable service and resolve issues quickly to deliver prompt service.
- Manage branch in absence of manager (2ic)
- Resolve clients complains and follow process to resolve to client's satisfaction.
- Apply advanced analytical skills and knowledge of Power BI on daily basis for branch performance reports.
- Assist new Bank Better Champs and Service Consultant with onboarding training.
Brand Ambassador
Capitec Bank
11.2010 - 04.2012
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Educated clients about products benefits, leading to increase interest and sales conversions.
- Engaged with high number of clients on daily bases and conducted presentations.
- Establishes and maintained positive relationships with clients and collecting leads.
Office Administrator
Norkem Park Bakery
04.2010 - 10.2010
- Tracked suppliers and restock low items to keep team members on-task and productive.
- Managed and properly accountant for petty cash issued to facilitate general office activities.
- Coordinated communications, financial processing, recordkeeping, and other administrative functions.
- Interacted with customers by phone, fax, e-mail or in person to provide information.
- Maintained paper filing system for easy retrieval of information.
Education
Diploma - Business Administration
12.2026
NQF Level 5 Certificate - Banking And Financial Support Services
02.2021
NQF Level 4 Certificate - Financial Management
12.2006
High School Diploma -
12.2005
Skills
- Client Relationship Building
- Customer Relations
- Problem solving
- Communication
- Analytical
- Multitasking
- General banking
- Conflict resolution
- Management
- Team work
Timeline
Service Consultant - Capitec Bank
04.2012 - Current
Brand Ambassador - Capitec Bank
11.2010 - 04.2012
Office Administrator - Norkem Park Bakery
04.2010 - 10.2010
Richfield Graduate Institute of Technology - Diploma , Business Administration
Bank Seta - NQF Level 5 Certificate, Banking And Financial Support Services
Ekurhuleni West College - NQF Level 4 Certificate, Financial Management
Vukuzame High School - High School Diploma,
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