Sindiswa Nqobile Mahlangu

When I started at Capitec Bank, my role was of a Client Service Champion designated to welcome clients at the door, issue service tickets and assist clients at the ATM and at Self Service Terminals.
I then got a promotion in the same year to a Service Consultant, my last role.

My duties and responsibilities included, but not limited to:

• Providing the best client service by fulfilling and exceeding the clients' expressed need.
• Accurately and timeously gather, verify, and capture client information and necessary documents, to open bank accounts as well as for the processing and approval of personal loans, credit cards and insurance products.
• Solving all client queries or escalating them to the relevant department.
• Maintaining skill, knowledge, and competency in order to sell Capitec Bank products in the interest of the client.
• Ensuring the achievement of all sales targets for different categories.

This was a one year learnership programme which was my first work experience.

My duties and responsibilities included:

• Rendering services at the help desk, assisting first time clients by issuing them with the correct information and application forms for their UIF.
• Receiving, verifying, then capturing the application forms on the UIF system.
• Admin duties including printing, scanning, and sorting of the application documents for proper filing and storage.

Completed a short learning programme deemed at NQF level 5 - which focused on the effective functioning of government and public services, including public policy making and usage of public finances.

Completed the N6 certificate in 2015, I haven't completed the necessary internship to qualify for my diploma.