Michelle Kgothatso Mphahlele
Administrator
Pretoria
Summary
I am a young vibrant lady who is energetic and eager to enhance my knowledge within the workspace and also administrative field. I am currently doing my second year in Public Administration and management with the University of South Africa. In the past years of employment I have developed strong administrative skills in professional office environment, seeking to transition into new role leveraging these abilities. I have also demonstrated capacity for managing multiple tasks, coordinating schedules, and maintaining accurate records. This is what brings focus on efficiency and effective communication to any new opportunity.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
1
1
Language
Work History
Administrator
Elevate Debt Solutions
01.2024 - Current
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
Administrative Clerk
Maxlaw Credit Legal
04.2022 - 12.2023
- Perform administration activities such as capturing clients records, filing and also preparing monthly reports
- Focus on document collection and filling processes
- Follow up with clients’ related receipt and returning of documents
- Generate monthly and weekly reports
- Assist clients with general queries
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Call Center Agent
Maxlaw Credit Legal
02.2021 - 03.2022
- Perform all call center activities
- Telesales
- Follow up with clients related to payments
- Assist clients with general queries
Education
Grade 12 - English, Afrikaans, Mathematics, Physical Science, Life Sciences, Business Studies and Life Orientation
Hendrick Verwoerd High School
Diploma - Public Administration And Management
University of South Africa
04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Attention to detail
Recordkeeping and file management
Office management
Documentation and reporting
Schedule coordination
Mail handling
Document control
Decision-making
Schooling
Grade 12, Hendrick Verwoerd High School, 2018, English, Afrikaans, Mathematics, Physical Science, Life Sciences, Business Studies, Life Orientation
Known As
Michelle
Home Address
849 Block X Mabopane, Mabopane, Gauteng, 0190
Cell Phone
- 0676279247
- 0676496336
Alternative Languages
English
Personal Information
- ID Number: 0005250149084
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Administrator
Elevate Debt Solutions
01.2024 - Current
Administrative Clerk
Maxlaw Credit Legal
04.2022 - 12.2023
Call Center Agent
Maxlaw Credit Legal
02.2021 - 03.2022
Diploma - Public Administration And Management
University of South Africa
04.2001 -
Grade 12 - English, Afrikaans, Mathematics, Physical Science, Life Sciences, Business Studies and Life Orientation
Hendrick Verwoerd High School
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