Michael Els

General role and responsibilities

• Design, Develop, Implement and review various projects for the bank following a SDLC framework.
• Developed proposals for clients outlining project scope and timeline.
• Planning and managing sprints in an Agile environment.
• Working with key stakeholders within the bank turning requirements into fully deployed and supported solutions.
• Document and design solutions in Atlassian including Infrastructure Diagrams and RACI Models.

Projects delivered

• Apple MacOS Management and MDM Implementation
• Beyond Trust Endpoint Privilege Management
• Beyond Trust Remote Support
• Endpoint Modernization. Migrating endpoint management from tractional Hybrid Joined SCCM managed to Cloud only and fully supported in Microsoft Intune.

• Level 3 support role supporting a large set of clients based all over the world mostly supporting Windows Server platforms and Microsoft Azure
• Design and implementation and Windows Server 2012-2019 Infrastructure.
• Design and Implementation of the Microsoft Azure and Intune infrastructure including application packaging
• Design and implementation and Identity Systems (AD, Cloud IDP)
• Support and implementation for Dell Storage Area Network (SAN)
• Support and implementation of NAS Technologies
• Development of various automated Microsoft PowerShell scripts
• Escalation point for large scale outages and Project Implementation tasks
• Documenting SOP's and ensuring knowledge and development of Level 1-3 colleagues

• Provide support for global infrastructure services Hardware, Software and Windows operating systems
• Specialist support for all physical servers across EY, including Data Center support for the Johannesburg DC
• Support for MS Azure public cloud and VMWare private Cloud infrastructures
• Manage server builds and decommissioning

• Manage availability and stability for Data Center infrastructure, such as structured cabling, server hardware, Network and storage equipment
• Ensure compliance to Global Vulnerability standards for servers across Africa
• Maintain the VM Infrastructure globally, managing Hosts in multiple Clusters and Global Data Center's
• Data Center Migrations

• Managed a global team of 9 staff supporting users across Africa, Europe, and the Middle East
• Team Lead for Africa - responsible for resourcing, escalations and day to day staff performance, reporting and managing a cross border team
• Resource management utilizing Retain Enterprise for a team of 20 engineers globally
• Rated 5/5 in the EY Annual Performance Review Ratings

• IT Support and Executive support for all staff in the London Office
• Project support lead for the Citrix XenApp Desktop Virtualization project
• Exchange 2003 - 2010 Migration and support

Desktop support for over 500 head office staff

IT Support contractor.

IT Support and Service delivery Management for BHP Billiton

Second line application support for POS, Credit Checking, Payment and distribution systems.

Service Desk support

IT Support at Clover SA, Standard Bank, Choice Ltd and Adcock Ingram.