Mfanafuthi Ngcobo
Distribution Centre Manager
Alberton
Summary
Skilled Operational Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Communication and relationship management professional with strong background enhancing cross functional collaboration. Skilled in establishing strong channels of communication between departments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
DC Manager
RSC Consulting Services Ltd (Pty)
01.2024 - Current
- Managed and motivated over 50 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Prepare and present reports on warehouse performance, inventory levels, and operational metrics.
- Communicate effectively with other departments, suppliers, and stakeholders.
- Address any issues or concerns promptly and professionally
- Continuously evaluate and improve warehouse processes and workflows.
- Implement best practices and industry standards to enhance efficiency and productivity.
- Lead initiatives to streamline operations and reduce errors
- Coordinate with customer service teams to address order issues and meet customer needs.
- Ensure timely and accurate order to meet customer expectations.
- Handle any customer complaints or returns related to warehouse operations.
- Oversee stock levels, ensuring adequate supply and minimizing excess.
- Implement inventory control systems and conduct regular audits.
- Coordinate with suppliers and internal teams to manage stock movements
- Plan and optimize warehouse layout for efficient storage and retrieval.
- Manage day-to-day operations, including receiving, storing, and dispatching goods.
- Ensure implementation of efficient picking, packing, and shipping processes.
- Enforce health and safety regulations to ensure safe working environment.
- Ensure compliance with legal and regulatory requirements related to warehousing and transportation.
- Conduct safety training and implement emergency procedures
- Investigate any allegations of misconduct or policy violations thoroughly and fairly.
- Apply disciplinary actions consistently and in accordance with company policy, ranging from warnings to more severe measures if necessary
Operations Manager
RSC Consulting Services (Pty) LTD
09.2019 - 01.2024
- Directed day to day operations by spearheading implementation of short-term and long term strategies to achieve business plan and profitable goals
- Developed and shared best practices across company to align with objectives and quality standards
- Streamlined operations to consistently deliver on targets
- Provided leadership to develop business plans and promote organizational vision.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported on key performance metrics to senior management.
- Analysed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Shift Manager
RSC Consulting Services (Pty) LTD
10.2016 - 04.2019
- Delegated tasks effectively amongst large teams ensuring continued success against daily KPI targets
- Increased team productivity through ongoing motivation and implementing incentives
- Successful management up to 200 employees on shift by monitoring workloads, assessing performance and assigning duties
- Briefed teams on daily operational requirements, motivating and incentivizing to work tirelessly to achieve them.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce
- Improved overall team performance by effectively delegating tasks and providing clear instructions
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within shift
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time
Education
Some College (No Degree) - IT Management
Rosebank
Johannesburg, GPSome College (No Degree) -
Information Technology Management Skills Academy
Cape Town, WCSkills
Multi-unit operations management
Process Improvement
Operations Management
Problem-Solving
Labor Relations
Supply chain logistics
Logistics Management
Warehouse Operations
Supply Chain Management
Retail Operations Management
Supply chain distribution
Operations Oversight
Certification
Legal Liability Training
Personal Information
- Date of Birth: 08/15/91
- Nationality: South African
- Marital Status: Single
References
Lizelle Cilliers
HR Regional Manager
lizelle@rscconsulting.co.za
Timeline
DC Manager
RSC Consulting Services Ltd (Pty)
01.2024 - Current
Operations Manager
RSC Consulting Services (Pty) LTD
09.2019 - 01.2024
Shift Manager
RSC Consulting Services (Pty) LTD
10.2016 - 04.2019
Some College (No Degree) - IT Management
Rosebank
Some College (No Degree) -
Information Technology Management Skills Academy