Patrick Maseko
SAP EWM System Controller
Ekurhuleni
Summary
Dynamic SAP EWM System Controller with a proven track record at RSC Consulting Services, enhancing network efficiency and user satisfaction. Expert in system analysis and process improvement, I excel in problem-solving and adaptability. Achieved significant cost reductions and productivity gains through innovative solutions and effective communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
SAP EWM System Controller
RSC Consulting Services (Pty) Ltd
04.2022 - 06.2023
- Boosted overall network efficiency by proactively monitoring performance indicators and addressing potential bottlenecks before they became critical issues.
- Created/updated system solution and functional specification documents.
- Reviewed test cases/scripts and perform unit and integration testing, while also supporting user acceptance testing process
- Improved troubleshooting capabilities through the creation of a centralized knowledge base for technical support staff.
- Streamlined system processes by identifying inefficiencies and implementing optimal solutions.
- Maintained high levels of user satisfaction through consistent communication, prompt issue resolution, and proactive system enhancements.
- Conducted thorough testing prior to deployment of updates or changes, mitigating risks associated with negative impacts on ensurers.
- Collaborated with cross-functional teams to develop innovative system solutions that increased productivity.
- Facilitated smooth system integration during mergers and acquisitions, ensuring minimal disruptions to ongoing business operations.
- Conducted root cause analysis for system issues, leading to timely resolutions and prevention of recurring problems.
- Reviewed SAP EWM end-to-end process covers every step-in warehouse operation from the time a business contacts a supplier until it is ready to ship inventory to production or customers
SAP EWM System Controller
Pick 'nPay Distribution Center
08.2014 - 03.2022
- Supported Operations work closely with higher level management to ensure that the activities of their organization are running efficiently
- Boosted overall network efficiency by proactively monitoring performance indicators and addressing potential bottlenecks before they became critical issues.
- Created/update system solution and functional specification documents.
- Reviewed test cases/scripts and perform unit and integration testing, while also supporting user acceptance testing process
- Improved troubleshooting capabilities through the creation of a centralized knowledge base for technical support staff.
- Streamlined system processes by identifying inefficiencies and implementing optimal solutions.
- Maintained high levels of user satisfaction through consistent communication, prompt issue resolution, and proactive system enhancements.
- Conducted thorough testing prior to deployment of updates or changes, mitigating risks associated with negative impacts on endusers.
- Collaborated with cross-functional teams to develop innovative system solutions that increased productivity.
- Facilitated smooth system integration during mergers and acquisitions, ensuring minimal disruptions to ongoing business operations.
- Conducted root cause analysis for system issues, leading to timely resolutions and prevention of recurring problems.
- Reviewed SAP EWM end-to-end process covers every step-in warehouse operation from the time a business contacts a supplier until it is ready to ship inventory to production or customers
Executive Secretary/Personal Assistant
Unitrans Supply Chain Solutions
06.2013 - 07.2014
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Answered high volume of phone calls and email inquiries.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Arrange one on one Ops and supervisors meetings,unsure that all one on one files are up to date.
- Ensure all written minutes are distributed according to the attendance.
- Attended meetings, took notes and tracked action items.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Created and managed office systems to efficiently deal with documentation.
- Wrote reports, executive summaries and newsletters.
- Filed paperwork and organized computer-based information.
- Boosted morale within teams by fostering a positive work environment with open lines of communication.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Collated and distributed agendas and minutes for all executive meetings.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
- Strengthened relationships with clients through attentive service and prompt issue resolution.
Audit & Complaince Clerk
Unitrans Supply Chain Solutions
03.2012 - 08.2014
- Supported internal and external audits, resulting in streamlined processes and timely resolution of audit findings.
- Enhanced compliance management by implementing efficient filing systems and record-keeping procedures.
- Performed regular reviews of company practices to identify areas requiring improvement or modification for compliance purposes.
- Assisted in reducing legal risks by conducting thorough research and analysis of regulatory requirements.
- Promoted a culture of compliance within the organization through ongoing education efforts and consistent communication with staff members about policy updates or changes.
- Evaluated effectiveness of compliance training programs, suggesting improvements to ensure employees were well-equipped to meet regulatory requirements.
- Proactively identified potential risks, recommending appropriate measures to mitigate them before they became issues for the organization.
- Prepared detailed reports on compliance-related activities, assisting management in decision-making processes.
- Provided assistance during regulatory examinations, ensuring prompt responses to inquiries and requests for information.
- Developed risk assessment models to identify potential compliance risks.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
- Evaluated and monitored supplier and partner relationships to support compliance.
Receptionist
Unitrans Supply Chain Solutions
09.2010 - 03.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Customer Service Clerk
Unitrans Supply Chain Solutions
07.2007 - 09.2010
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about store deliveries,whereabouts and orders enquiries
- Call logs on store returns,stock damages ,shelf life query
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained and managed customer files and databases.
- Exceeded performance metrics consistently, setting an example for fellow team members in terms of productivity and quality of work.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Maintained detailed records of customer interactions in the CRM system, ensuring all pertinent information was accurately documented for future reference.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about system updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Certificate,Computer Literacy/Administration
Havatech
Johannesburg, South Africa 04.2001 -
No Degree - Matric
Sikhulile Secondary School
Machachdodorp, South Africa 04.2001 -
Skills
Data Analysis
Problem-solving abilities
Self Motivation
Adaptability and Flexibility
Time management abilities
Effective Communication
Multitasking and Organization
Attention to Detail
Task Prioritization
Continuous Improvement
Written Communication
Process Improvement
Cost Reductions
System Analysis
Configuration Management
Decision-Making
Accomplishments
- Documented and resolved picking process which led to process improvement
- Achieved QRFC schedule by completing inbound receiving with accuracy and efficiency.
- Collaborated with team of 5 in the development of audit,combining and,nesting and shunting project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved loading target through effectively helping with outbound delivery process
- Achieved effective communication through effectively helping with Identifying our Objective as a team
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SAP EWM System Controller
RSC Consulting Services (Pty) Ltd
04.2022 - 06.2023
SAP EWM System Controller
Pick 'nPay Distribution Center
08.2014 - 03.2022
Executive Secretary/Personal Assistant
Unitrans Supply Chain Solutions
06.2013 - 07.2014
Audit & Complaince Clerk
Unitrans Supply Chain Solutions
03.2012 - 08.2014
Receptionist
Unitrans Supply Chain Solutions
09.2010 - 03.2012
Customer Service Clerk
Unitrans Supply Chain Solutions
07.2007 - 09.2010
Certificate,Computer Literacy/Administration
Havatech
04.2001 -
No Degree - Matric
Sikhulile Secondary School
04.2001 -