GDBP
Menzi Cele
Student
Durban
Summary
Dynamic professional with a proven track record at Hatfield Ford Amanzimtoti, excelling in customer service and office administration. Skilled in problem-solving and MS Office, I enhanced operational efficiency and client satisfaction through effective communication and strategic decision-making. Recognized for fostering strong client relationships and streamlining processes to achieve seamless service delivery.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Vehicle Administrator/Booking Clerk
Hatfield Ford Amanzimtoti
Durban
06.2024 - Current
- Sourcing vehicle stock.
- Booking clients in for repairs/services
- Create and receive purchase orders
- Answering phone for any and all service department clients.
- Assist with invoicing of vehicles.
- Dressing and contracting of vehicle stock.
Driver
Hatfield Ford Amanzimtoti
Durban
04.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Weekly Battery Tests on vehicle stock
- Handle all company traffic fines
Assistant Rugby Coach
Scottburgh High School
Scottburgh
03.2022 - 04.2023
- Assisted in fundraising efforts for the rugby program by coordinating events such as sponsorships drives or charity matches.
- Continuously updated personal knowledge of rugby rules, techniques, and strategies by attending conferences, workshops, or other relevant professional development opportunities.
- Cultivated relationships with local schools to recruit talented rugby prospects for the organization.
- Contributed to winning seasons with thorough match analysis, identifying opponent strengths and weaknesses.
- Enhanced player fitness levels by designing and overseeing customized strength and conditioning routines.
- Assisted in organizing and conducting practices and competitions at high level of ability and success.
Check-in Agent
MSC Cruises
Durban
01.2021 - 02.2023
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
Brand Promoter
9 Yards Promotions
Durban
01.2018 - 06.2021
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Handled customer inquiries promptly and professionally while providing knowledgeable recommendations based on their needs or interests.
- Assisted in the development of eye-catching visual merchandising displays to attract customers and drive sales growth.
- Trained and mentored new Brand Promoters to ensure consistent messaging across all promotional activities.
Education
Bachelor of Laws - Law
University of South Africa
Durban 01.2023 - Current
High School Diploma -
Scottburgh High School
Scottburgh, South Africa 01.2017 - 12.2021
Skills
Office administration
Customer service
MS office
Administrative support
Problem-solving
Time management
Recordkeeping and file management
Decision-making
Document control
Scheduling
Deadline adherence
Goal setting
Affiliations
Southern KZN Rugby Union - Union referee
Additional Information
C1 Driver's license
Software
PINNACLE
VISTA
DCDS HUB
MICROSOFT WORD
BSI
PTS
Certification
ALISON COURSES - Diploma in International Maritime Law
Timeline
Vehicle Administrator/Booking Clerk
Hatfield Ford Amanzimtoti
06.2024 - Current
Driver
Hatfield Ford Amanzimtoti
04.2023 - Current
Bachelor of Laws - Law
University of South Africa
01.2023 - Current
TEFL
08-2022
ALISON COURSES - Diploma in International Maritime Law
07-2022
ALISON COURSES - Diploma in Operations Management
07-2022
Assistant Rugby Coach
Scottburgh High School
03.2022 - 04.2023
Check-in Agent
MSC Cruises
01.2021 - 02.2023
Brand Promoter
9 Yards Promotions
01.2018 - 06.2021
High School Diploma -
Scottburgh High School
01.2017 - 12.2021
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