LUCY MASEMOLA
BOOKING ADMINISTRATOR
Johannesburg,GP
Summary
Dynamic Booking Administrator with a proven track record at Motus Motors (Pty) Ltd, excelling in customer service and data confidentiality. Recognized for enhancing customer satisfaction through effective communication and meticulous scheduling. Adept at problem-solving and administrative support, driving improvements based on customer feedback and needs.
Overview
18
18
years of professional experience
Work History
BOOKING ADMINISTRATOR
MOTUS MOTORS (PTY)LTD
09.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Customer satisfaction index
- Ensuring that all booking appointment are processed accurate
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Ensuring that customer messages are returned timeosly
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained personnel records and updated internal databases to support document management.
BOOKING ADMINISTRATOR
SANDOWN MOTORS(PTY)LTD
08.2017 - 09.2022
- Meeting and greeting customers ∙
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Ensuring telephone excellence by answering speedily and in a polite and professional manner
- Ensure that all booking and appointment process are accurately recorded-highlighting potential problems to management
- Ensure customer calls messages are returned timeous ∙ Maintain effective communication with all service staff enhancing a positive customer experience.
- Customer satisfaction index ∙
- Customer feedback
Filing Clerk
SANDOWN MOTORS (PTY)LTD
08.2010 - 07.2017
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Collaborated with IT professionals to enhance electronic document management systems for improved user experience and functionality.
- ∙ Monitor accuracy of filing
- Monitor retrieval time of documents requested
- Ad-hoc administrative duties
- Conduct spot check
- Oversaw file room operations for employees and streamlined workflows to promote quicker turnaround.
- Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
RECEPTIONIST STAND-IN
SANDOWN MOTORS(PTY)LTD
08.2010 - 2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through
- Liaising with courier companies regarding deliveries and responsible for other general administration that may be required from time to time.
- Manage the receiving and sending out of post through the drivers. Receive, sort, prioritize and screen correspondence timeously. Maintenance of all administrative processes for the dealer operational activities and capturing various information and data when required and assisting the Sales Executive with deal administration and deal file management.
General Worker
Cleaning Africa Services
01.2008 - 07.2010
- Enhanced team productivity by streamlining processes and improving communication channels.
- Leveraged strong organizational skills for effectively managing multiple tasks simultaneously without compromising quality or missing deadlines.
- Received positive feedback from supervisors for consistent high performance in job duties.
- Promoted a positive company image by consistently delivering excellent customer experiences that led to repeat business.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment.
- Worked closely with supervisors to identify areas of improvement in daily operations, resulting in more efficient workflows.
- Demonstrated flexibility by adapting to changing priorities and taking on additional responsibilities as needed.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
Education
CUSTOMER RELATION MANAGEMENT IN CUSTOMER SERVICES
ALLISON
11.2024
Certificate - OFFICE 365 FOR END USERS
Allison Online
04.2001 -
OFFICE ADMINISTRATION
DAMELIN
JOHANNESBURG 04.2001 -
Certificate -
IEB ADULT ASSESSMENT
2010
High School Diploma -
KELOKITSO COMPREHENSIVE HIGH SCHOOL
SOWETO 04.2001 -
Skills
Office administration
Customer service
MS office, SAP, kerriadge, into excel
Administrative support
Attention to detail
Problem-solving
Schedule coordination
Decision-making
Phone etiquette
Mail handling
Data confidentiality
Scheduling
Timeline
BOOKING ADMINISTRATOR
MOTUS MOTORS (PTY)LTD
09.2022 - Current
BOOKING ADMINISTRATOR
SANDOWN MOTORS(PTY)LTD
08.2017 - 09.2022
Filing Clerk
SANDOWN MOTORS (PTY)LTD
08.2010 - 07.2017
RECEPTIONIST STAND-IN
SANDOWN MOTORS(PTY)LTD
08.2010 - 2014
General Worker
Cleaning Africa Services
01.2008 - 07.2010
Certificate - OFFICE 365 FOR END USERS
Allison Online
04.2001 -
OFFICE ADMINISTRATION
DAMELIN
04.2001 -
High School Diploma -
KELOKITSO COMPREHENSIVE HIGH SCHOOL
04.2001 -
CUSTOMER RELATION MANAGEMENT IN CUSTOMER SERVICES
ALLISON
Certificate -
IEB ADULT ASSESSMENT