Megan Oliver
Information Security Awareness Specialist
Somerset West, Cape Town,Western Cape
Summary
I am a purpose-driven individual who appreciates being challenged, and values the opportunity to make a difference.
The larger part of my corporate journey has fashioned a proficient Information Technology Administrator with over 8 years’ experience, specialising in administrative work, problem solving, client service and optimal assistance in the Service Support and Information Security environments.
Currently, I hold the position of Information Security Awareness Specialist at Sanlam Group Technology. I have served as the communications outlet for the Information Security department over the last 2 and a half years, responsible for the development and delivery of training and awareness campaigns on company related security policies and standards, industry leading practices, and current events. I enjoy pursuing the ability to communicate complex information security topics to a non-technical audience.
I pride myself in thinking creatively, increasing productivity, enhancing processes, relieving workload of managerial staff and excellent client service. I am an efficient, dedicated worker with an ability to adapt to new environments, quickly learn and navigate any computer software programme or office process and/ or procedures.
I am excited by the prospect of using my skills and knowledge acquired in my current role to continue to promote and enable end-users to make smarter online security decisions.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Information Security Awareness Specialist
Sanlam Life Insurance (Pty) Ltd
Bellville, Cape Town , Western Cape
2019.06 - Current
- Fulfill the role of campaign facilitator and own the successful execution of each campaign for the Sanlam Group Companies (±32 000 employees).
- Involve key stakeholders (IT, Information Security, Human Resources, Learning & Development, Brand & Communication, Facilities etc.).
- Provide input to and deliver against campaign strategy/plans.
- Fulfill daily project management activities, including responding to queries, liaising with ISOs and other stakeholders as well as preparing for and participating in regular meetings.
- Report status updates regarding live campaigns.
- Develop, maintain and execute reporting in line with requirements and standards such as pre ISO Forum, post campaign launch, intra-campaign and upon close-out of campaign.
- Maintain relevant Information Security Awareness process documentation and guidelines.
- Manage Communications Plan.
- Identify additional communication vehicles to support efficacy of campaign.
- Manage campaign activities and tasks via Jira.
- Create, upload and maintain relevant content for Cybersmart intranet site.
- Identify best practices for communication vehicles (depending on vehicles in place and communications department limitations).
- Develop and maintain communication elements for planned initiatives such as mailers, intranet banners, posters, etc.
- Ensure quality control on all materials. Materials may include training videos, posters, mailers, Intranet banners, articles, pop up images, etc.
- Liaise with Brand and Marketing departments across multiple group companies for copy and brand approval.
- Assist with rebranding requirements for applicable business units.
- Facilitate French translation requirements for applicable business units.
- Manage and Administer KnowBe4 Cloud Platform.
- Arrange KnowBe4 console walkthrough and training where required.
- Project management of technical installation components when setting up the learning management platform (KnowBe4) for new businesses in the Sanlam Group. This includes: ensuring necessary whitelisting on email and firewall gateways get done, obtaining authority for domains in scope, collecting, uploading and maintaining user lists, configuring phishing simulation campaigns and training, following process flows for internal approvals, tests and roll out.
- Run phishing simulations frequently across multiple divisions and aligned to the Sanlam governance process (obtain authority for templates).
- Ensure Sanlam Group Technology's success expectations are met.
- Identify areas for improvement & new services.
- Make use of tools such as Photoshop and Articulate Storyline to create content.
Logical Access Administrator
Group Technology & Information, Sanlam Life Insurance (Pty) Ltd
Bellville, Cape Town , Western Cape
2015.09 - 2019.05
- Servicing new requests to create and remove users on the following environments: Microsoft Active Directory, IBM Tivoli Identity Manager, Sanlam Mainframe applications, Santam Mainframe, J.D. Edwards, AJS, Web-E, service requests to grant access to file shares and Exchange and IBM Lotus Notes Applications.
- Logical Access Incident Management: Investigate and resolve logical access incidents, document and report risks if incident points to a larger problem and escalate according to agreed procedures if risk is high.
- Project Interactions: Assistance with Information Security requirements (related to logical access administration and review) to projects and support projects by testing administrative user interfaces and processes.
- Coordinator: Distribution of activities to team members, assist with month end reporting via Qlikview for team performance reviews and identify areas of process/system improvements and assume responsibility of the process for implementation.
Request Management Administrator
GTI - Sanlam Life Insurance (Pty) Ltd
Bellville, Cape Town , Western Cape
2010.06 - 2015.08
- Receiving and administering requests for assistance telephonically and via e-mail and provide End User/Service Provider SRS (Service Request System) & Request (CA Unicentre platform) training as and when required.
- Perform troubleshooting to identify, assess, record, and/or escalate service requests ensuring they are handled within the agreed SLA, per the agreed processes and in a professional and customer sensitive manner.
- Conveying correct information to end users and vendors and create weekly Qlikview reports on outstanding/pending requests.
- Receiving and administering requests for assistance telephonically.
- Ensure that any system enhancement/amendment
(add/change/remove) to SRS items and/or SRS workflows are thoroughly investigated, confirmed correct by all relevant role players and that sign off is received by all parties before the request is accepted. - Ensure that an SRS enhancement/amendment request is logged with sufficient detail on CA Unicentre and that it is prioritised and managed.
- Co-ordinate functional and user testing for an SRS
enhancement/amendment and ensure that UAT documents are signed off by the relevant stakeholders. - Ensure that users are educated on an SRS enhancement/amendment and that they understand the new functionality.
- Ensure that Administrative, Process and Training Documents are always kept up to date and published on Share Point.
- Manage task priorities and work within defined Manage a variety of tasks and activities which may require adjustments to priorities.
Sales Assistant
Galaxy & Co Jewellers
Zevenwacht, Cape Town , Western Cape
2010.02 - 2010.05
- Assistant to Sales Manager, acted as first point of contact for customers.
- Managed telephone communications to and from the store.
- Product knowledge sharing with customers to attract sales.
Education
High School Diploma -
De Kuilen High School
Kuils River, Cape Town 2005.01 - 2009.12
Customer Relationship Management Program
Customer Relationship Management Program
2014.01 - 2014.08
CompTIA Security+ Certified
Torque IT
Tygervalley, Cape Town 2016.01 - 2016.07
Practitioner Programme in Project Management
Faculty Training Institute
Century City, Cape Town 2018.01 - 2018.10
Skills
Detail oriented
Timeline
Information Security Awareness Specialist
Sanlam Life Insurance (Pty) Ltd
2019.06 - Current
Practitioner Programme in Project Management
Faculty Training Institute
2018.01 - 2018.10
CompTIA Security+ Certified
Torque IT
2016.01 - 2016.07
Logical Access Administrator
Group Technology & Information, Sanlam Life Insurance (Pty) Ltd
2015.09 - 2019.05
Customer Relationship Management Program
Customer Relationship Management Program
2014.01 - 2014.08
Request Management Administrator
GTI - Sanlam Life Insurance (Pty) Ltd
2010.06 - 2015.08
Sales Assistant
Galaxy & Co Jewellers
2010.02 - 2010.05
High School Diploma -
De Kuilen High School
2005.01 - 2009.12
Accomplishments
Awarded GTI Chief Executive Achiever Award 2017 - peer recognition
Hobbies
- Reading books: Autobiography, Fiction, non-Fiction and Self-improvement
- Watching series
- Food tourism
- Travel
- Playing the flute
- Learning various dance styles: Jazz, Salsa, Semba, Kizomba
- Cooking
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