Summary
Overview
Work history
Education
Skills
Languages
References
Awards
Strengths & Weaknesses
Info and Hobbies
Timeline
Generic
Adrian Kleinsmith

Adrian Kleinsmith

Cape Town,Western Cape

Summary

Dynamic professional with expertise in client relationship management and sales strategy development, leveraging skills in Microsoft Word, Excel, Outlook, PowerPoint, Siebel, Sales Force, and Icap to drive market analysis and contract negotiation. Proven track record in account retention through innovative solutions and strategic planning. Committed to advancing career goals by enhancing business growth and fostering long-term partnerships.

Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.

Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.

Experienced sales professional with hardworking mentality and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.

Seasoned Account Manager with over 20 years of experience. Shares excellent client oversight, issue resolution and relationship-building skills. Highly effective at maximising repeat business opportunities.

Dedicated and driven Account Manager, committed to boosting client satisfaction across all accounts. Trains teams to address problems in proactive and knowledgeable manner to retain accounts and exceed targets. Identifies upselling and cross-selling opportunities to boost revenue.

Driven and resourceful professional with exceptional interpersonal and communication skills, combined with proven ability to build and maintain relationships with clients. Demonstrates strong problem-solving abilities and keen attention to customer needs. Ready to contribute to significant client satisfaction and business growth in Account Management or Service Delivery role.

Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.

Overview

28
28
years of professional experience
1995
1995
years of post-secondary education

Work history

Account Manager Mobile and Fixed Services

MTN
Cape Town, Western Cape
11.2021 - Current
  • Manage portfolio of over 30 Multi National and Large Enterprise Clients
  • Comfortable with C level engagement
  • Arranged and attended networking events, expanding professional contacts and prospects.
  • Established strong rapport with clients through regular communication.
  • Led team meetings for efficient communication and project updates.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Assured timely delivery of products and services to meet customer expectations.
  • Coordinated with finance department to manage account finances efficiently.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Analysed sales data for identifying opportunities for growth.
  • Developed new strategies with a focus on customer retention.
  • Collaborated with sales team for achieving shared objectives.
  • Achieved client satisfaction by managing key accounts effectively.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Oversaw account portfolio to deliver top-quality account services.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.

Self Employed

Synkronized Solutions
Cape Town, Western Cape
01.2020 - 11.2021
  • Coordinated logistics operations to ensure timely delivery of products.
  • Ensured compliance to regulations and standards whilst improving operational procedures.
  • Streamlined operations with introduction of new software systems.
  • Balanced budget constraints with essential service provision needs, sustaining company profitability.
  • Fostered partnerships with key stakeholders for business growth.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Negotiated with vendors and service providers to control corporate expenditures.
  • Directed day-to-day work of 5 employees and motivated teams to exceed objectives.
  • Recruited and managed senior staff with focus on delivering clear results.

Account Manager: New Sales and Existing

Vodacom PTY Ltd
Cape Town, Western Cape
07.2009 - 07.2019
  • Managed portfolio exceeding 70 clients valued at R11 million.
  • Developed strong relationships with key decision-makers to retain accounts.
  • Oversaw day-to-day client management, ensuring timely issue resolution.
  • Conducted ongoing market analysis and competitor assessments.
  • Collaborated with Sales Manager to prospect and close new business opportunities.
  • Maintained regular communication with clients, providing timely updates.
  • Participated in team building and sales training events to enhance skills.
  • Ensured accurate documentation for internal management processes.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Implemented customer service policies, enhancing client experience.

Corporate Account Executive

Nashua Mobile
Cape Town, Western Cape
07.2003 - 07.2009
  • Main job function is Service Delivery and ensuring that customer received expected service. Started out with a small portfolio of around 900 users e.g. (Security, construction, engineering and Media companies) and eventually handling additional portfolio of over 1500 users this included Corporate companies e.g. (Metropolitan, PPC Cement and Totalgaz). In total Handled a customer base of 40 companies with over 2000 users. Duties included selling Nashua Mobile solutions including Blackberry solutions, Internet ADSL, 3G, HSDPA and GPRS as well as Cell phones (MTN, Vodacom and Cell C) into an existing base. Identify potential new business together with Sales Executive. Completed a sales course on the Blackberry solution and handhelds. Upgrade and renewal of cellular contracts. Implementing new products into business areas. Maintaining professional and successful relationships and achieving monthly targets.
  • Reason for leaving: Headhunted by Vodacom

Sales and Marketing Consultant

Pick n Pay Go Banking division of Nedbank
Cape Town, Western Cape
05.2002 - 07.2003
  • Sales and marketing of new financial product. Dealing with customer queries as well as cashier and frontline supervisor queries in Pick n Pay stores. Administration and collection process of ATM and debit cards. Business development in store and to outbound clients. Education and enablement of clients, Pick N Pay management and supervisors Liaising with GO BATS and GO CCC regarding customer queries
  • Reason for leaving: Better opportunity

Training and Call Centre Team Leader; 2nd in Charge

Cell C
Sandton, Gauteng
11.2001 - 04.2002
  • Inbound call centre servicing existing subscribers with various network and billing queries. Contacting customers and resolving problematic queries also offering dealer support to all national retail stores. Troubleshooting to resolve network related issues impacting on consumers. Advising colleagues on team leader basis Member of work forum committee which dealt with call centre problems that needed to be channelled through various management levels. Also member of task force which did brainstorming for new ideas to improve customer service, and productivity amongst staff.
  • Reason for leaving: Job was Gauteng based and wanted to return to Cape Town

Call Centre Agent Sales and Customer Service

B Clear and Simple
Cape Town, Western Cape
11.2000 - 11.2001
  • In house sales, dealing with billing and credit queries, activations, sim swaps as well as logistic queries. Work on Experian and J Bill which are credit bureau applications.
  • Reason for leaving: Relocated to Gauteng to join Cell C
  • Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
  • Improved team productivity through effective collaboration and teamwork.
  • Handled sensitive personal data responsibly whilst maintaining confidentiality.
  • Used persuasive selling techniques to promote company products and services successfully.
  • Ensured maximum efficiency by adhering to call centre schedules and targets strictly.

Retail Branch Manager and Training Liason

Downtown Cellular and Autopage Mobile Office
Cape Town, Western Cape
10.1997 - 10.2000
  • Manage customer service staff Manage company owned front line store Build relationships with existing customers Deal with irate customers Resolving customer problems Build relationships with networks and handset manufactures Arrange staff training Performing client follow up calls to ensure world-class customer satisfaction.
  • Reason for leaving: Salary Increase and earning opportunity
  • Designed appealing product displays, boosting overall store aesthetics.
  • Secured quality control with rigorous checks on incoming merchandise.
  • Conducted regular training sessions to enhance staff knowledge and performance.
  • Elevated brand reputation by maintaining high standards of store cleanliness and organisation.
  • Oversaw financial transactions to ensure accuracy and accountability at all times.
  • Maintained consistent stock levels by conducting frequent inventory audits.
  • Ensured positive shopping experience with effective complaints resolution procedures.

Education

Senior Certificate -

Pinelands High School
Cape Town, Western Cape

Diploma - Marketing Management IMM

Varsity College
Cape Town, Western Cape
1996 -

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Market analysis
  • Account retention
  • Key account management
  • C-level engagement
  • Conflict resolution
  • Team supervision
  • Adaptability
  • Customer Service

Languages

First Language : English
Fluent
Second Language: Afrikaans
Intermediate

References

  • Tatum Jones, Regional Sales Manager, 0832121664, Can we contact them? Yes, you may contact them
  • Brett, Du Plooy, Regional Sales Manager, brett.duplooy@vodacom.co.za, 0820400758, Can we contact them?: Yes, I have already left this job
  • Tracy, Langdon, Sales Manager, 0829984670 Can we contact them?: Yes, you may contact them
  • Adian, Wilsnach, Sales Manager, 0833246333, Can we contact them?: Yes, you may contact them
  • Joseph, Motswai, Call Centre Manager, 0836755353, Can we contact them?: Yes, you may contact them
  • Ebrahim, Hyder, 0214051475, Can we contact them?: Yes, you may contact them
  • Wilfred, Kobrin, Sales Manager, 0214250500, Can we contact them?: Yes, you may contact them

Awards

  • Year - 2018: Top 3 National Sales Nominated in my industry,
  • Year - 2017: Top Sales person of the year nationally winning my category and incentive trip

Strengths & Weaknesses

  • Strengths: I see myself as a diligent employee, exceptionally motivated and extremely loyal. I believe in walking the extra mile, putting in over-time in order to achieve results. I am flexible and creative and I take initiative. I am a quick thinker and passionate about what I do. I believe in doing things to the best of my ability from beginning to end. I see myself as self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. I am a natural forward planner who critically assesses my own performance. I am mature, credible, and comfortable in dealing with senior big company executives. I also see myself as reliable, tolerant, and determined. I am well presented and business like. I am keen for new experience's, responsibility and accountability. I feel that I am able to network well and a team player.
  • Weaknesses: Impatient I focus too much on the details I have trouble saying no

Info and Hobbies

  • Identity No: 7712165039085
  • Birth Date: 16 December 1977
  • Gender: Male
  • Ethnicity: Coloured
  • Credit Record: My credit record is clear
  • Criminal Record: I don't have a criminal record
  • Drivers License: Yes
  • Transport: I have my own vehicle
  • Marital Status: Married
  • Dependants: 1 child
  • Health: Excellent
  • Medical Conditions: No
  • Physical Disabilities: No
  • Juniour Soccer Coach
  • Mountain Biking


Timeline

Account Manager Mobile and Fixed Services

MTN
11.2021 - Current

Self Employed

Synkronized Solutions
01.2020 - 11.2021

Account Manager: New Sales and Existing

Vodacom PTY Ltd
07.2009 - 07.2019

Corporate Account Executive

Nashua Mobile
07.2003 - 07.2009

Sales and Marketing Consultant

Pick n Pay Go Banking division of Nedbank
05.2002 - 07.2003

Training and Call Centre Team Leader; 2nd in Charge

Cell C
11.2001 - 04.2002

Call Centre Agent Sales and Customer Service

B Clear and Simple
11.2000 - 11.2001

Retail Branch Manager and Training Liason

Downtown Cellular and Autopage Mobile Office
10.1997 - 10.2000

Senior Certificate -

Pinelands High School

Diploma - Marketing Management IMM

Varsity College
1996 -
Adrian Kleinsmith