Mbali Onica Cezula
RECEPTIONIST
Johannesburg,GP
Summary
Dynamic and personable receptionist with a proven track record in diverse office environments, adept at navigating security protocols, delivering service excellence, and performing clerical duties. Recognized for exceptional multitasking capabilities and outstanding time management skills, ensuring efficient operations even in high-pressure situations. A resourceful problem solver committed to delivering top-notch support and enhancing the overall customer experience. Passionate about fostering positive relationships and contributing to a collaborative team atmosphere.
Overview
5
5
years of professional experience
Work History
Receptionist
Dr Sibulele Cezula ENT
08.2021 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Successfully managed information using Vericlaim and GoodX Software, including patient records and billing.
Receptionist
Impumelelo Primary School
11.2020 - 05.2021
- Answering telephone calls and emails.
- Handling administrative tasks.
- Scheduling appointments.
- Perform clerical tasks.
- Maintaining reception.
- Maintaining office supplies.
- Maintaining students records and files.
- Communicate with parents, students and guests.
- Preparing meeting agendas.
- Making travel arrangements.
- Managing the school's schedule and calender.
- Security duties.
- Sorting and distributing mail.
Education
Iqonce High School
King William's Town, South Africa 04.2001 -
Skills
Telephone skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Receptionist
Dr Sibulele Cezula ENT
08.2021 - Current
Receptionist
Impumelelo Primary School
11.2020 - 05.2021
Iqonce High School
04.2001 -
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