Learning new things
Mavis Muchairi
Junior Branch Administrator
Witbank
Summary
Dynamic Junior Branch Administrator at Bidvest Steiner with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in cash handling and employee training, I successfully streamlined processes, reducing documentation turnaround times and fostering strong team collaboration. Committed to delivering results through effective staff management and strategic planning.
Professional and reliable administrative professional with substantial experience in branch operations and management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in office administration, customer service, and process optimization. Respected for organizational skills, problem-solving abilities, and commitment to excellence.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Junior Branch Administrator
Bidvest Steiner
2014 - Current
- Coordinated branch operations to enhance workflow efficiency and service delivery.
- Managed scheduling and resource allocation for optimal staff utilization.
- Streamlined administrative processes, reducing turnaround times on documentation.
- Assisted in training new employees on operational procedures and systems.
- Developed and maintained filing systems to improve data retrieval efficiency.
- Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
- Effectively resolved conflicts among staff members by utilizing excellent interpersonal skills diplomacy.
- Coordinated team meetings agendas aimed at enhancing collaboration within the workforce.
- Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.
- Administered payroll tasks accurately ensuring all employees were paid on time without discrepancies.
- Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Supported branch growth through effective management of staff, including recruitment, training, and performance evaluations.
- Managed daily operations to maintain smooth workflow, overseeing scheduling, inventory management, and task delegation.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
Diploma in Office Administration - Secretarial
Institute of Administration in Commerce
South Africa10-2013
Skills
Cash handling
Office administration
Scheduling appointments
Banking
Employee training
Staff management
Document management
Certification
Diploma in secretarial
Interests
Timeline
Diploma in secretarial
11-2006
Junior Branch Administrator
Bidvest Steiner
2014 - Current
Diploma in Office Administration - Secretarial
Institute of Administration in Commerce