FANYANA SHIBURI

Results-driven and dynamic professional offering demonstrated experience in call centre operations, team management, client retention, customer service management and sales. Well versed in administration, training and development, client interaction and office management. Possess extensive knowledge in managing information and communication, clerical tasks as well as preparing and presenting documents. Possess the ability to initiate, plan, organize and coordinate projects and a proven track record in data analysis, data capturing and handling complaints both telephonically and face to face. Meticulously apply time management and professional skills to meet and exceed the company's expectations. Aim to add value and thrives for accuracy when performing duties. Possess a willing to learn mind-set and keen for an opportunity to contribute to the company's success and increase productivity