Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Malebogo Morake

Teller/cashier
Vryburg

Summary

Objective Industry leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to changing markets.

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.

Highly detail-oriented and professional Job Title successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Overview

16
16
years of professional experience
9
9
years of post-secondary education

Work History

Branch Administrator

Net1 Financial Services
Vryburg
12.2014 - 03.2022
  • Oversaw branch team consisting of Number customer service representatives and Number personal bankers.
  • Complied with regulatory guidelines and requirements.
  • Received superior customer service satisfaction scores for Number consecutive quarters.
  • Examined customer loan applications for loan approvals and denials.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Assessed employee performance and developed improvement plans.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Consulted customers to boost product sales and services.
  • Launched new training program to boost employee skills and staff retention rate.
  • Gathered and reviewed customer feedback to improve operations.
  • Maintained friendly and professional customer interactions.

Teller

Net1 Financial Services
Vryburg
05.2007 - 11.2013
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Cashier

Overland Cash And Carry
Vryburg
08.2004 - 04.2007
  • Tallied cash drawer at beginning and end of each work shift.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Matric - High School

Kismet Combined School
Vryburg
01.1995 - 12.2002

N2 Certificate - Electrical Engineering

Taletso College
Lichtenburg
01.2003 - 09.2003

Skills

    Financial services

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Timeline

Branch Administrator

Net1 Financial Services
12.2014 - 03.2022

Teller

Net1 Financial Services
05.2007 - 11.2013

Cashier

Overland Cash And Carry
08.2004 - 04.2007

N2 Certificate - Electrical Engineering

Taletso College
01.2003 - 09.2003

Matric - High School

Kismet Combined School
01.1995 - 12.2002
Malebogo MorakeTeller/cashier