Thabo Joseph Matlou
Branch Adminitrator
Midrand
Summary
Self-directed Branch Administrator with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Branch Administrator
FNB The Boulders
Midrand
03.2023 - Current
- Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
- Strengthened customer relationships by delivering top-notch service, understanding client needs, and offering customized solutions.
- Increased operational effectiveness by ensuring compliance
- Assessed employee performance and developed improvement plans.
- Resolved various issues impacting sales management and business operations.
- Supported branch growth through effective management of staff, including recruitment, training, and performance evaluations.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Branch Administrator
Fnb Kempton Park Branch
Kempton Park
03.2022 - 02.2023
- Handled confidential information professionally safeguarding sensitive company data at all times.
- Commitment to maintaining office organization led to increased productivity among staff members.
- Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
- Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Tracked branch performance metrics effectively to identify areas for improvement in both sales targets and employee performance.
- Supported branch growth through effective management of staff, including recruitment, training, and performance evaluations.
Universal Banker
FNB Mokopane
Mokopane
06.2021 - 02.2022
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
ATM Custodian
FNB Mokopane
Mokopane
01.2019 - 12.2021
- Maximized operational efficiency by consistently completing required documentation related to inventory controls, cash management, and service reports.
- Maintained security standards by adhering to company policies and procedures for ATM operations.
- Implemented preventative maintenance measures, reducing equipment malfunctions and improving overall reliability of ATMs.
- Demonstrated flexibility in adjusting work schedule to accommodate emergency repairs or installations outside standard business hours.
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Increased customer trust through strict adherence to confidentiality guidelines when handling sensitive information related to ATM usage and security.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
Universal Banker E
FNB Mokopane
Mokopane
09.2018 - 12.2019
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
Client Representative E
FNB Mokopane
Mokopane
06.2018 - 09.2018
- Coordinated with cross-functional teams to resolve complex client issues swiftly, ensuring minimal disruption to services.
- Organized and participated in client events and presentations, showcasing company offerings effectively.
- Utilized data-driven insights for enhancing account management strategies resulting in higher customer satisfaction levels.
- Assist on the Digital Zone and ATM zone
- Provided comprehensive product knowledge to clients, enabling them to make informed decisions.
Education
National Certificate In Banking NQF Level 5 - Banking
Chartall Business College
Johannesburg 04.2001 -
Bachelor of Arts - Economics
Unisa
South Africa 01.2023 - Current
Skills
Staff Management
Employee Training
Financial Services
Banking
Cash Handling
Office Administration
Customer Service
Risk Mitigation
Coaching and Mentoring
Operational Reports
Relationship Building
Branch Operations Management
Customer Relationships
Conflict Resolution
Regulatory Compliance
Timeline
Branch Administrator
FNB The Boulders
03.2023 - Current
Bachelor of Arts - Economics
Unisa
01.2023 - Current
Branch Administrator
Fnb Kempton Park Branch
03.2022 - 02.2023
Universal Banker
FNB Mokopane
06.2021 - 02.2022
ATM Custodian
FNB Mokopane
01.2019 - 12.2021
Universal Banker E
FNB Mokopane
09.2018 - 12.2019
Client Representative E
FNB Mokopane
06.2018 - 09.2018
National Certificate In Banking NQF Level 5 - Banking
Chartall Business College
04.2001 -