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Dedicated and reliable professional eager to advance a career by securing a challenging position that fosters skill enhancement and contributes to company growth. Possesses exceptional verbal and written communication skills, making an ideal candidate for any team. Committed to meeting deadlines and maintaining confidentiality, aligning perfectly with the requirements of the advertised job vacancy. Employs a user-centric, proactive, and flexible approach, along with a knack for innovation and meticulous attention to detail. Engages consistently with team members to foster positive and productive relationships, positioning as a standout candidate for the organization.

Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.

Rendering excellent customer service and relationship management with 14+ years of experience, holding a dual role as the customer service and operations manager, managing, and overseeing the daily activities of the bank’s branch operations. Supervised, coordinates, and attends to administrative and facility management activities in branch operations. Established efficient cash management and effective people’s management. Led administrative and facility management, established efficient cash management, and demonstrated effective people management skills.

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Mathapelo Cassandra Motsogi

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Call Centre Agent/ Customer Service Representative

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