Nontokozo Lungile Ayanda Mota
Assistance Team Leaser& Team Leader
Kagiso
Summary
Dedicated and reliable professional eager to advance a career by securing a challenging position that fosters skill enhancement and contributes to company growth. Possesses exceptional verbal and written communication skills, making an ideal candidate for any team. Committed to meeting deadlines and maintaining confidentiality, aligning perfectly with the requirements of the advertised job vacancy. Employs a user-centric, proactive, and flexible approach, along with a knack for innovation and meticulous attention to detail. Engages consistently with team members to foster positive and productive relationships, positioning as a standout candidate for the organization.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Call Centre Agent /Customer Representative/Assistant Manager
Alteram, Midrand
05.2021 - Current
- Expert Inbound Consultant adept at receiving calls and delivering prompt, accurate feedback to clients.
- Skilled in guiding customers through benefit claims with a focus on clarity and satisfaction.
- Proficient in outlining and explaining claim processes to ensure customer understanding and engagement.
- Accomplished Team Leader, serving as second-in-command, with a strong emphasis on team coordination and communication.
- Effective in managing email correspondence, including receiving and sending outbound emails to clients, ensuring timely and professional communication.
- Deputy leader focused on team coordination ,inbound management and email management
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Call Centre Agent/Customer Service Representative
Call force, Sunninghill Sandton
11.2020 - 02.2021
- Proficient Inbound Call Center Agent with a 4-month tenure, adept at delivering exceptional customer service and support.
- Skilled in providing comprehensive feedback and solutions to client inquiries.
- Expertise in guiding clients through benefit claims with a focus on clarity and efficiency.
- Proficient in explaining and navigating customers through claim procedures to ensure understanding and compliance.
- Demonstrating strong leadership and team coordination abilities
- Competent in managing email correspondence, including receiving and sending outbound emails to clients, ensuring timely and effective communication.
- Managed inbound calls & client feedback
Education
Matric - ISiZulu Home Language, English First Additional Language, Mathematical Literacy, Physical Science, Consumer Studies, Life Sciences, Life Orientation
Madiba Comprehensive School
Kagiso, South Africa01.2018
Certificate - Data Science
ALX
GAUTENG SOUTH AFRICA 04.2001 -
Certificate - Web Development/design
FNB
GAUTENG SOUTH AFRICA 04.2001 -
Skills
Advanced skills in Microsoft Word and Excel
Strategic issue identification
Problem-solving skills
Outcome-driven
Organizational time strategies
Cross-functional teamwork
Effective communication
Proficient in task organization
Detail-oriented data management
Customer communications
Teamwork and collaboration
Team leadership
Decision-making
Timeline
Call Centre Agent /Customer Representative/Assistant Manager
Alteram, Midrand
05.2021 - Current
Call Centre Agent/Customer Service Representative
Call force, Sunninghill Sandton
11.2020 - 02.2021
Certificate - Data Science
ALX
04.2001 -
Certificate - Web Development/design
FNB
04.2001 -
Matric - ISiZulu Home Language, English First Additional Language, Mathematical Literacy, Physical Science, Consumer Studies, Life Sciences, Life Orientation
Madiba Comprehensive School
References
References available upon request
Personal Information
- Date of Birth: 1999-08-19
- Nationality: South African
- Marital Status: Single
- Visa Status: Not Applicable