Masibulele Zothe
Johannesburg,ZA
Summary
Results-driven IT and data professional with expertise in data analysis, application support, and business process improvement. Proficient in data validation, reporting, dashboard development, and system troubleshooting. Experienced in managing large datasets, enhancing data quality, and supporting critical business applications. Strong knowledge of SQL, Microsoft Excel, IT service management, cloud technologies, and cybersecurity principles, with a focus on operational efficiency and strategic decision-making.
Overview
3
3
Languages
1
1
Certification
1
1
year of post-secondary education
22
22
years of professional experience
Work history
Senior Professional Officer
Eskom PTY LTD
Johannesburg, Gauteng
06.2024 - 07.2026
- Contributed to process improvement initiatives that enhanced operational efficiency and reduced manual effort.
- Provided customer service to improve overall visitor experience.
- Conducted risk assessments to ensure public safety.
- Actively participated in community engagement initiatives fostering good relations between the force and local residents.
- Collaborated with colleagues for effective teamwork.
- Responded promptly and effectively to emergencies using established protocols.
- Improved team efficiency with regular training sessions.
- Executed assigned duties responsibly thus meeting departmental expectations consistently.
Specialist Solution Analyst
ABSA
07.2023 - 05.2024
- Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports
- Ensure the accuracy of data within the business and ensure consistent use of data
- Escalate data integrity issues to relevant Manager / Data Management ensure that these receive priority to maintain a high-level of data integrity
- Check all existing and new reports for accuracy and data integrity
- Source information from different data warehouses, data marts, manual systems and on-line systems based on knowledge of appropriate data sources given the business requirement
- Collect and package data into usable and user-friendly management information for the relevant teams and stakeholders in the business
- Develop new reports, report formats and standards based on identified user requirements for the business, using multiple technologies
- Analyze derived information to create value add understanding of insights and opportunities presented by the data set
- Prepare customized reports based on identified requirements from the business at large
- Develop regular performance reports particularly related to needs of the business sales force to aid performance measurement and management
- Continuously identify opportunities to automate reports and to eliminate duplicate and manual report production
Application Support Specialist
ABSA
02.2020 - 06.2023
- Handling application vulnerabilities and patch into production
- Handling of system issues, user queries and monitoring applications to ensure maximum system uptime
- Day-to-day business application support and management of production credit risk, treasury etc
- Perform DR test
- Responsible for delivering RTB projects, proper handover are done accordingly
- Keep management informed of any critical issues planned or unplanned
- Maintaining customer confidence and satisfaction levels, display a professional appearance and attitude at all times
- Updating documentation updates on WIKE page and training new team members
- Handling application upgrades and releases into production, monitoring and resolving issues on overnight batches
Support Engineer
MTN
07.2019 - 01.2020
- Perform the support and maintenance function on various SO systems and applications (2G, 3G, and 4G)
- Maintenance, implementation & acceptance testing of all upgrades and new systems functionalities
- Provide second line support to customer services and the service management centre
- Work with and direct vendors in supporting and implement changes
- Travel to site for support duties, testing, new installations and upgrades
Junior Billing Analyst
CSG International
01.2017 - 06.2019
Specialist Support
CondorGreen InfoTech
01.2017 - 06.2019
System Administrator
SARS South African Revenue Service
08.2015 - 12.2017
IT Systems Intern
Vodacom
02.2013 - 07.2015
System Support (Volunteer)
FIFA
01.2011 - 06.2013
Desktop Support Intern
Clicks Group Holdings
01.2010 - 07.2010
Store Manager Assistance
Theebo Tech Equalizer Manufacturing
01.2007 - 05.2010
Petrol Attendant
Engen N1 Stop
01.2005 - 12.2006
Education
Postgraduate Diploma in Information Technology - Information Technology
Mancosa
Johannesburg 07.2025 - 07.2026
Advance Diploma - Management
Henley Business School
JohannesburgInformation Technology Diploma -
Cape Peninsula University Of Technology
Cape TownCertificate of Higher Education - Data Analysis
University of Cape Town
Cape Town, South AfricaLinux Essentials -
Linux Professional Institute
Johannesburg, South AfricaAWS Certified Cloud Practitioner -
Amazon
JohannesburgCisco Certified Network (CCNA I) -
Cisco Certified Network Academy
Cape TownSkills
- Critical decision making
- Informed decision making
- Report-writing
- Teamwork
- Microsoft Office proficiency
- Technical troubleshooting
✅ Security Operations & Incident Response – SIEM tools, threat detection, and incident handling✅ Network Security & Defense – Firewalls, IDS/IPS, and securing network infrastructure✅ Risk Management & Compliance – NIST, ISO 27001, CIS Controls, GDPR✅ Threat Intelligence & Vulnerability Assessment – Risk analysis, Nmap, Nessus✅ System & Endpoint Security – Malware analysis, endpoint protection, antivirus solutions✅ Security Monitoring & Logging – Log analysis using Splunk, Chronicle Security Operations✅ Access Management & Authentication – IAM, MFA, RBAC implementation✅ Python & Security Automation – Scripting for log analysis and security automation✅ Cloud Security & Best Practices – AWS, Google Cloud, Azure security controls
- Customer service
- Report development
- Data integrity
- System testing
- User acceptance testing
- Application support
- Data analysis
Certification
- CompTIA Cybersecurity Analyst+, CompTIA, Johannesburg, Gauteng, 01/01/05, 12/31/06
- Microsoft Certified: Cybersecurity Architect Expert, Microsoft, Johannesburg, Gauteng, 11/01/24, 11/30/27
- Microsoft Certified: Security Operations Analyst Associate, Microsoft, Johannesburg, Gauteng, 10/01/24, 10/31/25
- Microsoft Certified Security Compliance Fundamentals, and Identity, Microsoft, 07/01/24, 07/31/24
- Microsoft Certified Azure Fundamentals, Microsoft, Johannesburg, Gauteng, 06/01/24, 07/31/24
Google Cybesecurity Certificate
ITIL4
Personal Information
Languages
Afrikaans
English
Xhosa
Hobbies and Interests
- Cycling
- Farming
- Parkrun
References
- Available on request
Timeline
Postgraduate Diploma in Information Technology - Information Technology
Mancosa
07.2025 - 07.2026
Senior Professional Officer
Eskom PTY LTD
06.2024 - 07.2026
Specialist Solution Analyst
ABSA
07.2023 - 05.2024
Application Support Specialist
ABSA
02.2020 - 06.2023
Support Engineer
MTN
07.2019 - 01.2020
Junior Billing Analyst
CSG International
01.2017 - 06.2019
Specialist Support
CondorGreen InfoTech
01.2017 - 06.2019
System Administrator
SARS South African Revenue Service
08.2015 - 12.2017
IT Systems Intern
Vodacom
02.2013 - 07.2015
System Support (Volunteer)
FIFA
01.2011 - 06.2013
Desktop Support Intern
Clicks Group Holdings
01.2010 - 07.2010
Store Manager Assistance
Theebo Tech Equalizer Manufacturing
01.2007 - 05.2010
Petrol Attendant
Engen N1 Stop
01.2005 - 12.2006
Cisco Certified Network (CCNA I) -
Cisco Certified Network Academy
AWS Certified Cloud Practitioner -
Amazon
Linux Essentials -
Linux Professional Institute
Certificate of Higher Education - Data Analysis
University of Cape Town
Information Technology Diploma -
Cape Peninsula University Of Technology
Advance Diploma - Management
Henley Business School