Masibulele Zothe
Officer Batch Scheduler/IT Systems Analyst
Johannesburg
Summary
Dedicated and analytical cybersecurity professional with comprehensive training from the Google Cybersecurity Certificate, skilled in applying industry-standard tools to strengthen security operations, manage risks, and perform thorough threat analysis. Proven expertise in implementing cybersecurity principles and frameworks effectively, ensuring robust protection for organizations. Committed to staying ahead of emerging threats and leveraging knowledge to enhance organizational resilience against cyber attacks. Eager to contribute to a dynamic team focused on safeguarding digital assets and driving innovative security solutions.
Overview
13
13
years of professional experience
8
8
Certifications
Work History
Officer Batch Scheduler
Eskom PTY LTD
06.2024 - Current
- Job analysis - Batch formation - Resource allocation
- Sequencing Scheduling Execution and monitoring, Feedback and continuous improvement
Specialist Solution Analyst
ABSA
07.2023 - 05.2024
- Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports
- Ensure the accuracy of data within the business and ensure consistent use of data
- Escalate data integrity issues to relevant Manager / Data Management ensure that these receive priority to maintain a high-level of data integrity
- Check all existing and new reports for accuracy and data integrity
- Source information from different data warehouses, data marts, manual systems and on-line systems based on knowledge of appropriate data sources given the business requirement
- Collect and package data into usable and user-friendly management information for the relevant teams and stakeholders in the business
- Develop new reports, report formats and standards based on identified user requirements for the business, using multiple technologies
- Analyze derived information to create value add understanding of insights and opportunities presented by the data set
- Prepare customized reports based on identified requirements from the business at large
- Develop regular performance reports particularly related to needs of the business sales force to aid performance measurement and management
- Continuously identify opportunities to automate reports and to eliminate duplicate and manual report production
Application Support Specialist
ABSA
02.2020 - 06.2023
- Handling application vulnerabilities and patch into production
- Handling of system issues, user queries and monitoring applications to ensure maximum system uptime
- Day-to-day business application support and management of production credit risk, treasury etc
- Perform DR test
- Responsible for delivering RTB projects, proper handover are done accordingly
- Keep management informed of any critical issues planned or unplanned
- Maintaining customer confidence and satisfaction levels, display a professional appearance and attitude at all times
- Updating documentation updates on WIKE page and training new team members
- Handling application upgrades and releases into production, monitoring and resolving issues on overnight batches
Support Engineer
MTN
07.2019 - 01.2020
- Perform the support and maintenance function on various SO systems and applications (2G, 3G, and 4G)
- Maintenance, implementation & acceptance testing of all upgrades and new systems functionalities
- Provide second line support to customer services and the service management centre
- Work with and direct vendors in supporting and implement changes
- Travel to site for support duties, testing, new installations and upgrades
Junior Billing Analyst
CSG International
01.2017 - 06.2019
- Adhere to problem management, incident management, change management
- System/Application deployments, Responsible for Error Bucket Management
- Track and ensure that long term preventative measures are put in place
- Perform a technical support role in a large on-site managed service team
- Adhere to the set-out billing SLAs and operational run sheets
- Analysis, diagnoses and resolves operational problems across a portfolio of applications
- Monitors, manages and reports on all operational deliverables and set out targets
- Receives little instruction on daily work, general instructions on newly introduced projects or work items
- Provides technical expertise and value to implement, integrate and configure processes, applications, and scripts into application system
- Engage and contribute to analysis, design, test, and implementation of application functionality and be part of operational readiness testing
- Interacts with other groups and communicate with end-users and other stakeholders to provide timely and accurate information and status
- Specialized support to internal and external stakeholders on various technical topics and projects
- Driving resolution, optimization and project initiatives across operational teams DB, Storage, OS and Application Development teams
- Works on assignments that are moderately difficult, requiring judgment in resolving issues and in making recommendations
- To consistently monitor & review operational activity, identifying and implementing service Improvements with the business and delivery teams
Specialist Support
CondorGreen InfoTech
01.2017 - 06.2019
- To provide 2nd line operational support to resolve production problems in order to meet SLAs
- To communicate the impact of production problems to affected stakeholders
- To escalate unresolved problems to the Application Support Manager/EHOD
- To produce documentation on how to improve the application/system
- To monitor, maintain & enhance internal controls/standard operating procedures to ensure key indicators are being monitored and reported on consistently
- To establish application performance and capacity metrics
System Administrator
SARS South African Revenue Service
08.2015 - 12.2017
- Install, maintain and support all client server software, Input Accel administration
- Supporting Documentum Suite 6.7
- Provide Documentum Administrator and DQL, Jobs Management, User Management, Space Management, Server Management
- Manage userʼs access on application, attend all incident on remedy
- Execute queries on Microsoft SQL Server 2008, oracle database and analysing of MIS Reports
- Debugging Java code and fix first line support issues, run back modules to speed-up scanning processes
- Fix run time errors on Administrative console, Installing Nuteck Software IPS, SCS and WINCC7.0
- Troubleshooting, analyzing and decision making ability, perform highly complex testing
IT Systems Intern
Vodacom
02.2013 - 07.2015
- Monitoring of key indicators and ensuring escalation of any variances
- Escalation and follow-up on issues to Second Level Support to meet SLA
- Ensuring systems functioning properly after releases and changes
- Investigation of potential gaps and records in the error tables, missing and corrupt data from network elements
- Resolution of all technical incidents assigned to first Level Support and closing off all technical incidents
System Support (Volunteer)
FIFA
01.2011 - 06.2013
- Monitoring of key indicators and ensuring escalation of any incidents
- Escalation and follow-up on issues to Second Level Support to meet SLA
- Ensuring systems functioning properly before the games
Desktop Support Intern
Clicks Group Holdings
01.2010 - 07.2010
- Working on AS400, Storeline and Active Directory
- Install, maintain and support all client server software
- Troubleshooting scanner, point of sale and connecting computer for user
Store Manager Assistance
Theebo Tech Equalizer Manufacturing
01.2007 - 05.2010
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Additional store manager duties as needed
Petrol Attendant
Engen N1 Stop
01.2005 - 12.2006
Education
Data Analysis - undefined
University of Cape Town
11.2021 - 02.2024
Linux Essentials - undefined
Linux Professional Institute
AWS Certified Cloud Practitioner - undefined
Amazon
Cisco Certified Network (CCNA I) - undefined
Cisco Certified Network Academy
01.2010 - 12.2010
Advance Diploma - Management
Henley Business School
09.2022 - 11.2023
Information Technology Diploma -
Cape Peninsula University Of Technology
01.2007 - 12.2010
Postgraduate Diploma in Information Technology - Information Technology
Mancosa
Johannesburg 04.2001 -
Skills
✅ Security Operations & Incident Response – SIEM tools, threat detection, and incident handling✅ Network Security & Defense – Firewalls, IDS/IPS, and securing network infrastructure✅ Risk Management & Compliance – NIST, ISO 27001, CIS Controls, GDPR✅ Threat Intelligence & Vulnerability Assessment – Risk analysis, Nmap, Nessus✅ System & Endpoint Security – Malware analysis, endpoint protection, antivirus solutions✅ Security Monitoring & Logging – Log analysis using Splunk, Chronicle Security Operations✅ Access Management & Authentication – IAM, MFA, RBAC implementation✅ Python & Security Automation – Scripting for log analysis and security automation✅ Cloud Security & Best Practices – AWS, Google Cloud, Azure security controls
Certification
CompTIA Cybersecurity Analyst+, CompTIA, Johannesburg, Gauteng, 01/01/05, 12/31/06
Personal Information
- Place of Birth: Queenstown
- Date of Birth: 06/08/86
- Gender: Male
- Nationality: South African
- Driving License: C
- Marital Status: Single
Timeline
Officer Batch Scheduler
Eskom PTY LTD
06.2024 - Current
Specialist Solution Analyst
ABSA
07.2023 - 05.2024
Advance Diploma - Management
Henley Business School
09.2022 - 11.2023
Data Analysis - undefined
University of Cape Town
11.2021 - 02.2024
Application Support Specialist
ABSA
02.2020 - 06.2023
Support Engineer
MTN
07.2019 - 01.2020
Junior Billing Analyst
CSG International
01.2017 - 06.2019
Specialist Support
CondorGreen InfoTech
01.2017 - 06.2019
System Administrator
SARS South African Revenue Service
08.2015 - 12.2017
IT Systems Intern
Vodacom
02.2013 - 07.2015
System Support (Volunteer)
FIFA
01.2011 - 06.2013
Desktop Support Intern
Clicks Group Holdings
01.2010 - 07.2010
Cisco Certified Network (CCNA I) - undefined
Cisco Certified Network Academy
01.2010 - 12.2010
Store Manager Assistance
Theebo Tech Equalizer Manufacturing
01.2007 - 05.2010
Information Technology Diploma -
Cape Peninsula University Of Technology
01.2007 - 12.2010
Petrol Attendant
Engen N1 Stop
01.2005 - 12.2006
Postgraduate Diploma in Information Technology - Information Technology
Mancosa
04.2001 -
Linux Essentials - undefined
Linux Professional Institute
AWS Certified Cloud Practitioner - undefined
Amazon
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