Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Hobbies and Interests
Interests
Additional Information
Timeline
Generic
Bongani Mkwananzi

Bongani Mkwananzi

Johannesburg

Summary

Experienced CyberSecurity, Network, and VoIP Engineer with over a decade of experience managing high-profile technical projects and leading engineering teams. Owner of Sekurisol, with expertise in PBX management, BGP peering, virtualization, and large-scale telecommunications deployments. Proficient in the design, configuration, and maintenance of network devices and firewalls, including Fortigate, Untangle, Cisco ASA, Firepower, pfSense, Opsense, Juniper, and Mikrotik.

Technologies worked on include proxies (Squid, Untangle), Asterisk PBX systems, and virtualization platforms such as Hyper-V, Proxmox, Xenserver, VirtualBox, KVM, and VMware, as well as containerization technologies like LXC and Docker. Adept at deploying Intrusion Detection and Prevention Systems (IDS/IPS) such as Zeek/Bro, Suricata, Snort, and Fail2Ban. Skilled in VSAT technology (KU-band) and systems monitoring tools such as Nagios, Librenms, CheckMK, Opsview, Netflow, and Openflow.

Extensive experience in network cabling, troubleshooting, wireless network support, disk-to-disk backup configuration, and documentation (e.g., "How-To" guides). Strong focus on customer liaison and support for seamless project execution.

Certified in EC-Council CISO (Certified Chief Information Security Officer), Cisco CyberOps, CCNA Routing & Switching, CCNA Security, Fortigate NSE4, Mikrotik MTCNA, MTCTCE, with additional qualifications from the University of Johannesburg in Cyber Security and UNISA in Customer Service Management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Network Operations Center Manager

Hauwie Connect
06.2019 - Current
  • Responsible for coordinating network operations centre team, providing guidance to technical teams, updating network software, handling escalations, reporting operations state to directors, solving networking problems, and training junior employees
  • Some key highlights include successful migration of core equipment and configuration layer two network from Broadlink to Cipherwave networks, deployment of Proxmox, Hyper-V and Bicom Server-ware high availability virtual environments, deployment of Librenms, Eyes of Network, TrueNAS storage, Dude, customer care help-desk and NOC centre alerts and dashboard visualisations, and optimisation and tunnelling of office and Datacenter environments using VPN technologies and virtualisation tech including docker and LXC containers.

Cyber Security & Network Consultant

Sekurisol (Pty) Ltd
06.2019 - Current
  • Owner of Sekurisol
  • Sekurisol is an ICT customer service specialist company with special emphasis on Cyber Security
  • Services include Cyber Security, Smart Rooms & Teleconference Centres, Network Infrastructure Management, CCTV & Cloud Backups, Mobile Wi-Fi, VoIP & PBX Solutions, Web Development
  • Some projects include resolving security and configuration issues for VoiMAR Telecoms, building the Africa Development Bank state of the art Teleconference smart room, building the Emalangeni Municipality video conference room, and optimization and maintenance of the GISA campuses' Active Directory and network. A major highlight is managing the City of Ekurhuleni Network and Firewall Security where we deployed over 7000 yealink phones and mantained their PBX and telephony for the Metro Police, Clinics, Ambulance and all emergency service.

Customer Service Technical Support

Metrofibre Networx
01.2019 - 04.2019
  • Advanced technical support, service recovery, and customer relationship management specialist
  • Analyzed VoIP and Network issues to identify troubleshooting methods needed for quick remediation
  • Responded to support requests from customers and patiently walked individuals through basic troubleshooting tasks
  • Configured hardware, devices, and software to set up customer network and VoIP connectivity
  • Processed over 18 onsite support requests weekly for technical assistance on a wide range of issues related to VoIP and Juniper device configuration.

Support Engineer

Broadlink
05.2015 - 12.2018
  • Support Engineer responsible for Customer Support and Escalations
  • 1st and 2nd level support for third party links, hosted VoIP, Bicom Platform, and network security
  • Handled second level escalations for WDSL and Metronet links and managed customer expectations in the event of unsatisfactory resolution from the WBS NOC
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Configured hardware, devices, and software to set up work stations for employees
  • Managed VSAT, Network, and Fortigate Firewalls systems and configurations.

IT Technician

Chronologic Solutions
10.2013 - 01.2015
  • Day-to-day OpsView monitoring, configuring, and management
  • Tasks included configuring Host service checks, Host templates, and attending to clients subscribing to the monitoring platform
  • Daily tasks included analysis and reporting of monitored systems' trends and events, Attix5 Disk-To-Disk Backup Monitoring and Reporting for multiple clients, running Hyper-V and XenServer virtual labs, compiling how-to document guides for clients, configuring and administering Mikrotik Routers, and general office admin including placing, follow-up, and receiving of orders.

Driver & Receiving Assistant

Sol Trading
05.2013 - 09.2013
  • Collecting and delivery of parcels to and from clients
  • Documenting received and dispatched items
  • Assisting with other receiving department needs
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
  • Worked directly with customers to assess quality issues, including damage and incompleteness of orders
  • Delivered goods and products to customer on time and in excellent condition
  • Loaded and secured items in truck to avoid damage to parcels during delivery.

Network Cabling Technician

One Eighty Networks
05.2011 - 07.2012
  • Network Cabling Technician responsible for route determination and cabling with 5e/CAT6 shielded and unshielded twisted pair network cables for Data and VoIP network points
  • Tasks included crimping of RJ45, RJ11, and BNC connectors, telephone installations and troubleshooting, fiber optic cable installations, and CCTV installations using coaxial, UTP/STP
  • Worked closely with network administrators and server engineers to deliver quality service
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Waiter

News Cafe'
12.2006 - 10.2008
  • Waiter at News Cafe' Johannesburg, involved in customer management and providing excellent service
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts, and alcoholic beverages
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
  • Greeted new customers, discussed specials, took drink orders, and built immediate positive connections with guests
  • Upsold specialty items, wine selections, and desserts to increase overall sales and exceed targets.

Technical Graphics Teacher

Ministry of Education - Zimbabwe
02.2006 - 11.2006
  • Temporary Technical Graphics and English teacher responsible for form ones and threes
  • Communicated frequently with parents, students, and school HODs to provide feedback and discuss instructional strategies
  • Incorporated exciting and engaging activities to reinforce student participation and hands-on learning
  • Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.

Education

CCNA CyberOps - Cyber Security Operations - Cybersecurity Operations And Threat Detection

Cisco Systems - Online Learning
01.2017

CCNA Security IINS 3.0 - Computer & Information Systems Security/Assurance

Cisco Systems - Revonia
Revonia, Gauteng
12.2016

MikroTik Certified Traffic Control Engineer (MTCTCE) - Network Traffic Engineering

Train Wireless - Crowthorne
Crowthorne, Gauteng
12.2016

Certified Chief Information Security Officer V1 - Computer And Information Systems Security

Toque IT - Revonia
Revonia, Gauteng
12.2016

NSE 4 - FortiGate Network Security Professional - Computer And Information Systems Security

Fortigate - Online Learning
12.2016

NQF-6 Programme in Customer Service - Customer Service Management

University of South Africa - Distance Learning
01.2016

MikroTik Certified Network Associate | MTCNA - Network Administration - Mikrotik

TRAINWIRELESS - Crowthorne Midrand
Crowthorne, Gauteng
01.2016

Certificate - Cyber Security

University of Johannesburg - Auckland Park
Johannesburg, Gauteng
12.2014

Advanced DNS Course - Advanced DNS

ZACR - Midrand
Midrand, Gauteng
12.2014

Certificate - CCNA Routing & Switching - Computer Networking And Telecommunications

University Of Pretoria - Hatfield Pretoria
Pretoria, Gauteng
12.2012

Skills

Network Engineering & Operations
  • Network Development & Operations
  • Datacenter Network Implementations
  • Network Support & Troubleshooting
  • Wireless Access Point & Enterprise WiFi Management
  • LAN/WAN Expertise & LAN Switching Technologies
  • WAN Acceleration Technologies
  • Cisco Switching Expertise
  • Cisco Router & Switch Security
  • Mikrotik, Juniper, Fortigate Equipment Familiarity
  • IPv6 Technologies & IP Address Structure
  • Networking Protocol Expertise (Routing Protocols, 8021X)
  • Network Device Monitoring & Performance Monitoring
  • Packet Trace Analysis (Wireshark, TCP Dump)
  • Disaster Recovery Operations & Data Backup/Recovery Systems
  • Mobile Device Management
Security Architecture & Management
  • Network Security Architecture & Systems
  • Security Architecture & Technologies
  • Firewall Installation, Management, & Expertise (Cisco, Fortigate, Mikrotik)
  • Firewall Management Tools & Functionality
  • Network Security Management & Security Controls Design
  • IPS Signature Updates & Antivirus/Spam Blocking
  • VPN Configurations & Remote Access Support
  • IDS/IPS Integration & Incident Response Management
  • Developing & Implementing Security Programs & Plans
  • Data Security & Erecting Firewalls
Virtualization & Infrastructure Management
  • Microsoft Hyper-V, Proxmox, Xenserver, KVM, VMware Virtualization
  • Datacenter Network Operations
  • Technical Infrastructure Upgrades
  • Software Deployment & Change Management
  • Disaster Recovery & Data Backup Systems
Communication & Customer Support
  • Call Center Operations & Customer Service
  • Verbal & Written Communication
  • Remote Access Support
Information Security & Risk Management
  • Information Security Technology & Incident Response Management
  • Designing & Implementing Security Programs
  • Developing Security Plans
  • Data Security & Risk Management
Project Management
  • Project Management & Change Management
  • Technical Infrastructure Upgrades
  • Implementing Security Programs

Certification

  • CCNA - Cisco Certified Network Associate - R/S
  • Certified Chief Information Security Officer v1
  • CCNA - Cisco Certified Network Associate - Security
  • CCNA - Cisco Certified Network Associate - CyberOps
  • Certificate in Cyber Security - University of Johannesburg
  • NQ6 - Customer Service - UNISA
  • MTCNA
  • Fortigate NSE4 - Fortigate Network Security Professional

Accomplishments

  • Led the successful telecommunications migration for the City of Ekurhuleni, transitioning the city’s internet services from BCX to Voima Telecoms, establishing Voima as the primary ISP for all municipal services. This complex transition improved network performance and reliability across the city's critical services.
  • Spearheaded the peering of the City of Ekurhuleni’s /24 public network block, significantly enhancing internet resilience and optimizing routing, leading to improved uptime and connectivity for municipal operations.
  • Deployed and managed over 7,000 Yealink phones for key emergency services, including the Ekurhuleni Metro Police Department (EMPD), ambulance services, clinics, and fire departments. This project ensured seamless communication for all emergency responders, boosting operational efficiency and public safety.
  • Installed a state-of-the-art smart boardroom for the Africa Development Bank in 2019, upgrading their teleconferencing capabilities. The new setup allowed for enhanced virtual collaboration across multiple regions.
  • Completed the installation of a cutting-edge conference room for Bushbuckridge Local District Municipality, significantly optimizing communication infrastructure for local government operations, improving decision-making processes and productivity.
  • Integrated pfSense firewalls and Suricata IDS/IPS solutions across various client networks, enhancing their security posture by providing real-time threat detection and prevention through SELKS. This solution mitigated potential cyber risks while ensuring network availability and performance.
  • Authored comprehensive process documentation and user-friendly "How-To" guides for Chronologic Solutions, Broadlink, and Hauwie Connect. These clear, concise documents streamlined customer interactions and technical procedures, leading to higher user satisfaction and operational efficiency.
  • Awarded for exemplary service at Goodfellas for safely transporting over 1,500 customers and maintaining a flawless customer safety record.
  • Supervised a team of 12 staff members, providing leadership, guidance, and fostering a productive work environment to ensure successful project delivery.
  • Resolved a critical security breach by securing Voimar’s firewall and optimizing their VoIP configurations, safeguarding essential communications infrastructure.
  • Upgraded and deployed a high-availability Proxmox infrastructure at Hauwie Connect, significantly increasing network reliability and reducing downtime for critical services.
  • Troubleshot and resolved an emergency IPSec VPN issue for FMB Banks across Malawi, Botswana, and Zambia. This urgent intervention restored ATM operations across all three countries, minimizing downtime and financial loss.
  • Led the installation of a smart conference room for the Africa Development Bank (AFDB), collaborating with international teams from Lebanon, Ivory Coast, Kenya, and local contractors to deliver a fully integrated and technologically advanced meeting solution.
  • Deployed multiple firewalls across numerous organizations, strengthening cybersecurity infrastructures and ensuring robust protection against cyber threats.
  • Featured in the April 2019 Metrofibre Networx newsletter, receiving acknowledgment for outstanding customer service and technical support.
  • Installed and handed over the Bushbuckridge video conference room, enhancing the municipality's remote communication capabilities and efficiency.
  • Rescued numerous customer relationships by conducting onsite customer retention efforts and maintaining proactive communication, ensuring long-term partnerships and satisfaction.

Affiliations

IITPSA (Institute of Information Technology Professionals South Africa)

Hobbies and Interests

Community Service and social cohesion initiatives involving skills development

Interests

  • Community Service and Skills Development Initiatives
  • Cultural preservation
  • Human rights advocacy

Additional Information

I have played a role as the ZimCommunitySA spokesperson as well as Africa Diaspora Forum as Media and Publicity Executive Secretary. These roles have helped a lot of Zimbabweans and migrants on their human rights and access to documentation in South Africa

Timeline

Network Operations Center Manager

Hauwie Connect
06.2019 - Current

Cyber Security & Network Consultant

Sekurisol (Pty) Ltd
06.2019 - Current

Customer Service Technical Support

Metrofibre Networx
01.2019 - 04.2019

Support Engineer

Broadlink
05.2015 - 12.2018

IT Technician

Chronologic Solutions
10.2013 - 01.2015

Driver & Receiving Assistant

Sol Trading
05.2013 - 09.2013

Network Cabling Technician

One Eighty Networks
05.2011 - 07.2012

Waiter

News Cafe'
12.2006 - 10.2008

Technical Graphics Teacher

Ministry of Education - Zimbabwe
02.2006 - 11.2006

CCNA CyberOps - Cyber Security Operations - Cybersecurity Operations And Threat Detection

Cisco Systems - Online Learning

CCNA Security IINS 3.0 - Computer & Information Systems Security/Assurance

Cisco Systems - Revonia

MikroTik Certified Traffic Control Engineer (MTCTCE) - Network Traffic Engineering

Train Wireless - Crowthorne

Certified Chief Information Security Officer V1 - Computer And Information Systems Security

Toque IT - Revonia

NSE 4 - FortiGate Network Security Professional - Computer And Information Systems Security

Fortigate - Online Learning

NQF-6 Programme in Customer Service - Customer Service Management

University of South Africa - Distance Learning

MikroTik Certified Network Associate | MTCNA - Network Administration - Mikrotik

TRAINWIRELESS - Crowthorne Midrand

Certificate - Cyber Security

University of Johannesburg - Auckland Park

Advanced DNS Course - Advanced DNS

ZACR - Midrand

Certificate - CCNA Routing & Switching - Computer Networking And Telecommunications

University Of Pretoria - Hatfield Pretoria
Bongani Mkwananzi