Maseabe Mokhine
Customer Service/ Sales
Roodepoort
Summary
With over 20 years of experience in the Laboratory Industry and technical sales, my focus has been on boosting export sales in Southern Africa. I combine academic achievements with hands-on experience, approaching tasks with a dedication to excellence. My educational background includes a Certificate in Phytomedicine from the University of Pretoria, a Business Studies qualification from Regenesys, and a National Diploma in Biotechnology, forming the foundation of my expertise. Beyond academia, I've built a thriving cosmetics business from scratch, excelling in product development, branding, and market strategy. Committed to ongoing growth, I stand ready to apply my diverse skills and track record to drive impactful change in any endeavor.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
Work History
CUSTOMER SERVICE
Runako Naturals (Pty) Ltd
1 2022 - Current
- •Proficient in haircare product formulation, with comprehensive oversight of manufacturing, packaging, and labeling processes.
- •Demonstrated expertise in managing the entire production lifecycle, ensuring quality standards and efficiency.
- •Skilled owner with responsibilities spanning sales, business management, and strategic planning.
- •Proficient in coordinating activations and expos, leveraging strategic planning to enhance brand visibility and drive sales growth.
COSMETIC LAB LEAD
Mandisa Shiceka School Of Specialisation
02.2023 - Current
- Develop curriculum for cosmetics formulation
- Conduct demonstrations for theoretical concepts
- Facilitate hands-on training sessions
- Ensure adherence to safety protocols
- Assist in troubleshooting formulation issues
- Provide feedback and assess student progress
- Manage resources for training activities
- Maintain effective communication with stakeholders
- Stay updated on industry developments
- Offer mentorship to interested students.
- Fostered a positive work environment that encouraged teamwork, open communication, and continuous learning among students
ACCOUNT MANAGER : BOTSWANA, LESOTHO & SWAZILAND
Merck Life Science - Johannesburg
04.2016 - 11.2022
- Planning and executing tactical projects for the region
- Coordinating leads and opportunities management
- Driving business growth in assigned development markets
- Building relationships to achieve strategic objectives
- Monitoring distributor sales reports
- Providing regular performance feedback and reports
- Implementing tactical plans to achieve goals.
REGIONAL SUPERVISOR- SOUTHERN AFRICAN REGION
Merck Life Science - Johannesburg
09.2010 - 03.2016
- Key responsibilities: Supervising the Internal Customer Service Team and overseeing the query to cash process
- Managing the e-commerce platform to drive sales and ensure good customer service
- Assisting distributors in the region with business strategies and product focus
- Training distributor teams and monitoring their performance.
EXTERNAL SALES REPRESENTATIVE
Edutrade Southern Africa (A Division of Lasec) - Honeydew
01.2009 - 01.2010
- Engaged in selling micropipettes and plastic consumables to laboratory clients
- Conducted training sessions to enhance customers' pipetting skills
- Actively pursued new business opportunities through cold calling and prospecting.
ASSISTANT FORENSIC ANALYST
Forensic Science Laboratory - Biology Unit – Pretoria
01.2006 - 01.2009
- Proficient in evidence recovery and conducting preliminary testing of crime samples
- Skilled in effective communication with Investigating Officers and State prosecutors
- Experienced in providing expert testimony in court, and presenting forensic findings with clarity and credibility.
MEDICAL MICROBIOLOGIST/ TECHNOLOGIST
Kingsway Laboratories - Johannesburg
01.2004 - 01.2006
- Conducted a wide range of laboratory tests and analyses with advanced equipment for diagnostic procedures
- Handled patient samples, maintaining quality control and safety
- Conducted complex tests in molecular diagnostics, blood banking, hematology, clinical chemistry, and microbiology
- Interpreted and reported test results accurately, ensuring effective communication with healthcare professionals
- Resolved equipment issues and technical problems to maintain workflow and productivity
- Collaborated with colleagues for seamless coordination and timely delivery of laboratory services
- Stayed updated with advancements in medical laboratory technology through continuous professional development.
FOOD MICROBIOLOGIST
Krugersdorp Abattoir
01.2001 - 01.2004
- Developed and implemented SOPs for the laboratory, conducted microbiological testing, including blood smears for Anthrax
- Maintained accurate lab results, managed inventory, and ensured safety protocols
- Supervised and trained students, contributing to their growth
- Achievements: Established Microbiology Lab from scratch, secured Woolworths contract worth over R2M.
- Reduced contamination risk by maintaining a sterile laboratory environment and adhering to safety protocols
Education
Some College (No Degree) - Phytomedicine
University of Pretoria
Pretoria 01.2023 - 12.2023
New Venture Creation - Small Business Management
Regenesys Business School
Johannesburg 01.2023 - 12.2023
Bachelor of Business Administration - Business Administration
University of South Africa
Remote 01.2018 - Current
ND Biotechnology -
Technikon Witwatersrand
Johannesburg 02.1999 - 12.2002
Skills
Time management abilities
undefinedAccomplishments
- Customer Service Outstanding Achievement Award (2011)
- Customer Service Achievement Award 2013
- Customer Service Achievement Award 2014
Timeline
COSMETIC LAB LEAD
Mandisa Shiceka School Of Specialisation
02.2023 - Current
Some College (No Degree) - Phytomedicine
University of Pretoria
01.2023 - 12.2023
New Venture Creation - Small Business Management
Regenesys Business School
01.2023 - 12.2023
Bachelor of Business Administration - Business Administration
University of South Africa
01.2018 - Current
ACCOUNT MANAGER : BOTSWANA, LESOTHO & SWAZILAND
Merck Life Science - Johannesburg
04.2016 - 11.2022
REGIONAL SUPERVISOR- SOUTHERN AFRICAN REGION
Merck Life Science - Johannesburg
09.2010 - 03.2016
EXTERNAL SALES REPRESENTATIVE
Edutrade Southern Africa (A Division of Lasec) - Honeydew
01.2009 - 01.2010
ASSISTANT FORENSIC ANALYST
Forensic Science Laboratory - Biology Unit – Pretoria
01.2006 - 01.2009
MEDICAL MICROBIOLOGIST/ TECHNOLOGIST
Kingsway Laboratories - Johannesburg
01.2004 - 01.2006
FOOD MICROBIOLOGIST
Krugersdorp Abattoir
01.2001 - 01.2004
ND Biotechnology -
Technikon Witwatersrand
02.1999 - 12.2002
CUSTOMER SERVICE
Runako Naturals (Pty) Ltd
1 2022 - Current
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