Maseabe Mokhine
Customer Service/ Sales
Roodepoort
Summary
With over 20 years of experience in the Laboratory Industry and technical sales, my focus has been on boosting export sales in Southern Africa. I combine academic achievements with hands-on experience, approaching tasks with a dedication to excellence. My educational background includes a Certificate in Phytomedicine from the University of Pretoria, a Business Studies qualification from Regenesys, and a National Diploma in Biotechnology, forming the foundation of my expertise. Beyond academia, I've built a thriving cosmetics business from scratch, excelling in product development, branding, and market strategy. Committed to ongoing growth, I stand ready to apply my diverse skills and track record to drive impactful change in any endeavor.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
Work History
CUSTOMER SERVICE
Runako Naturals (Pty) Ltd
1 2022 - Current
- •Proficient in haircare product formulation, with comprehensive oversight of manufacturing, packaging, and labeling processes.
- •Demonstrated expertise in managing the entire production lifecycle, ensuring quality standards and efficiency.
- •Skilled owner with responsibilities spanning sales, business management, and strategic planning.
- •Proficient in coordinating activations and expos, leveraging strategic planning to enhance brand visibility and drive sales growth.
COSMETIC LAB LEAD
Mandisa Shiceka School Of Specialisation
02.2023 - Current
- Develop curriculum for cosmetics formulation
- Conduct demonstrations for theoretical concepts
- Facilitate hands-on training sessions
- Ensure adherence to safety protocols
- Assist in troubleshooting formulation issues
- Provide feedback and assess student progress
- Manage resources for training activities
- Maintain effective communication with stakeholders
- Stay updated on industry developments
- Offer mentorship to interested students.
- Fostered a positive work environment that encouraged teamwork, open communication, and continuous learning among students
ACCOUNT MANAGER : BOTSWANA, LESOTHO & SWAZILAND
Merck Life Science - Johannesburg
04.2016 - 11.2022
- Planning and executing tactical projects for the region
- Coordinating leads and opportunities management
- Driving business growth in assigned development markets
- Building relationships to achieve strategic objectives
- Monitoring distributor sales reports
- Providing regular performance feedback and reports
- Implementing tactical plans to achieve goals.
REGIONAL SUPERVISOR- SOUTHERN AFRICAN REGION
Merck Life Science - Johannesburg
09.2010 - 03.2016
- Key responsibilities: Supervising the Internal Customer Service Team and overseeing the query to cash process
- Managing the e-commerce platform to drive sales and ensure good customer service
- Assisting distributors in the region with business strategies and product focus
- Training distributor teams and monitoring their performance.
EXTERNAL SALES REPRESENTATIVE
Edutrade Southern Africa (A Division of Lasec) - Honeydew
01.2009 - 01.2010
- Engaged in selling micropipettes and plastic consumables to laboratory clients
- Conducted training sessions to enhance customers' pipetting skills
- Actively pursued new business opportunities through cold calling and prospecting.
ASSISTANT FORENSIC ANALYST
Forensic Science Laboratory - Biology Unit – Pretoria
01.2006 - 01.2009
- Proficient in evidence recovery and conducting preliminary testing of crime samples
- Skilled in effective communication with Investigating Officers and State prosecutors
- Experienced in providing expert testimony in court, and presenting forensic findings with clarity and credibility.
MEDICAL MICROBIOLOGIST/ TECHNOLOGIST
Kingsway Laboratories - Johannesburg
01.2004 - 01.2006
- Conducted a wide range of laboratory tests and analyses with advanced equipment for diagnostic procedures
- Handled patient samples, maintaining quality control and safety
- Conducted complex tests in molecular diagnostics, blood banking, hematology, clinical chemistry, and microbiology
- Interpreted and reported test results accurately, ensuring effective communication with healthcare professionals
- Resolved equipment issues and technical problems to maintain workflow and productivity
- Collaborated with colleagues for seamless coordination and timely delivery of laboratory services
- Stayed updated with advancements in medical laboratory technology through continuous professional development.
FOOD MICROBIOLOGIST
Krugersdorp Abattoir
01.2001 - 01.2004
- Developed and implemented SOPs for the laboratory, conducted microbiological testing, including blood smears for Anthrax
- Maintained accurate lab results, managed inventory, and ensured safety protocols
- Supervised and trained students, contributing to their growth
- Achievements: Established Microbiology Lab from scratch, secured Woolworths contract worth over R2M.
- Reduced contamination risk by maintaining a sterile laboratory environment and adhering to safety protocols
Education
Some College (No Degree) - Phytomedicine
University of Pretoria
Pretoria 01.2023 - 12.2023
New Venture Creation - Small Business Management
Regenesys Business School
Johannesburg 01.2023 - 12.2023
Bachelor of Business Administration - Business Administration
University of South Africa
Remote 01.2018 - Current
ND Biotechnology -
Technikon Witwatersrand
Johannesburg 02.1999 - 12.2002
Skills
Time management abilities
Stakeholder Engagement
Query & Conflict Resolution
Relationship Building
Query Resolution
Conflict Resolution
Task Coordination
Crisis & Change Management
Implementation Management
Contract Management
Forensic Analysis
Evidence Recovery
Training & Coaching
Communication Skills
Computer Literacy
Customer Service
Staff Management
Time Management
Troubleshooting
Interpersonal Skills
Power Point
Excel
MS Word
Embrace ACS ERP System
Syspro ERP System
SAP
LinkedIn Sales Navigator
Salesforce (SFDC)
Laboratory Management
Safety Compliance
Stock Control & Taking
Analytical Thinking
Strategic Planning
General Administration
Microbiological Testing
Data Control & Recordkeeping
Report Writing
Client Relations
Account Management
Order and Refund Processing
Professional Demeanor
Task Prioritization
Adaptability and Flexibility
Lead Generation
Problem Resolution
Budget Administration
Adaptability
Meeting facilitation
Schedule oversight
Performance reviewing
Administration and Reporting
Time management abilities
Accomplishments
- Customer Service Outstanding Achievement Award (2011)
- Customer Service Achievement Award 2013
- Customer Service Achievement Award 2014
Timeline
COSMETIC LAB LEAD
Mandisa Shiceka School Of Specialisation
02.2023 - Current
Some College (No Degree) - Phytomedicine
University of Pretoria
01.2023 - 12.2023
New Venture Creation - Small Business Management
Regenesys Business School
01.2023 - 12.2023
Bachelor of Business Administration - Business Administration
University of South Africa
01.2018 - Current
ACCOUNT MANAGER : BOTSWANA, LESOTHO & SWAZILAND
Merck Life Science - Johannesburg
04.2016 - 11.2022
REGIONAL SUPERVISOR- SOUTHERN AFRICAN REGION
Merck Life Science - Johannesburg
09.2010 - 03.2016
EXTERNAL SALES REPRESENTATIVE
Edutrade Southern Africa (A Division of Lasec) - Honeydew
01.2009 - 01.2010
ASSISTANT FORENSIC ANALYST
Forensic Science Laboratory - Biology Unit – Pretoria
01.2006 - 01.2009
MEDICAL MICROBIOLOGIST/ TECHNOLOGIST
Kingsway Laboratories - Johannesburg
01.2004 - 01.2006
FOOD MICROBIOLOGIST
Krugersdorp Abattoir
01.2001 - 01.2004
ND Biotechnology -
Technikon Witwatersrand
02.1999 - 12.2002
CUSTOMER SERVICE
Runako Naturals (Pty) Ltd
1 2022 - Current