Overview
Work History
Education
Skills
Timeline
Generic

Elijah Serotha Mogano

First Line Manager
Lyttelton,Gauteng

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

First Line Manager

Woolworths Distribution Centre
Centurion, GP
01.2019 - Current
  • To manage and deliver defined operational processes within the agreed service levels, cost effectively through operational excellence
  • Ensure the delivery of team goals through relevant scorecards as per the
    strategy using the Invocom methodology.
  • Providing input and executing the business unit's 1 year operating plan, budget and scorecard with continuous improvement in mind.
  • Building, integrating and maintaining relationships with all stakeholders in line
    with SLA's to achieve operational excellence e.g. Transport, Trunking, Cross￾Docking and Equipment centre.
  • Manage and ensure end to end process compliance (e.g. receiving, picking,
    despatch, inventory etc.) against the documented process standards within the
    area of responsibility.
  • Manage the use of all resources and ensure optimal operational implementation,
    as well as planning of all variable assets to ensure operational excellence (e.g.
    FTE plan for staffing, scanners, technology equipment, pallet jacks, reach trucks,
    consumables, stationary etc.).
  • Manage and adhere to company policies and procedures in line with corporate
    governance principles.
  • Ensure timeous delivery of accurate reporting and administration of transactional
    excellence.
  • Build, develop and entrench a high performance culture by providing leadership,
    feedback, guidance, support and coaching to staff.
  • Demonstrate effective leadership aligned to the Woolworths Values to ensure the
    delivery of the operational scorecard.
  • Contribute towards the delivery of the BU EE targets.
  • Ensure effective management of performance, input into talent and succession
    planning, as well as reward & recognition (e.g. difference awards).
  • Manage employee relations in line with sound people principles and strategy.
  • Ensure Adherence to company policies, procedures and legislation (e.g. OSH
    Acts and SHE programme) in line with corporate governance.

Team Leader

Woolworths Distribution Centre
Centurion, GP
01.2014 - 01.2019
  • To effectively supervise a functional team to deliver operational processes within agreed service levels, cost effectively through operational excellence.
  • To effectively supervise a functional team to deliver operational processes within
    agreed service levels, cost effectively through operational excellence.
  • Facilitate INVOCOMS in the absence of the line manager.
  • Ensure the delivery of team goals through relevant scorecards as per the strategy
    using the INVOCOM methodology.
  • Assist with the executing of the business unit's one year operating plan, budget and scorecard with continuous improvement in mind.
  • Build, integrate and maintain relationships with all stakeholders in line with SLA's to achieve operational excellence e.g. Transport, Trunking, Warehousing, Flow
    Through, Cross-Docking, Equipment Centre and Distribution Services.
  • Supervise end to end process compliance (e.g. receiving, picking, despatch,
    inventory etc.) against the documented process standards within area of
    responsibility.
  • Ensure optimal utilisation of all variable resources to ensure operational excellence (e.g. FTE plan for staffing, scanners, technology, equipment, pallet jacks, Reach Trucks, Fork Lifts, Motorised Pallet Jacks, consumables, stationary etc.)
  • Ensure team goals are effectively communicated and understood.
  • Ensure team effectiveness though effective utilisation and supervision of all
    resources.
  • Plan and allocate operational tasks within team, follow up on task implementation and assist team in task completion when necessary.
  • Identify training gaps and escalate to FLM for appropriate training and development of staff.
  • Monitor team performance and achievement of productivity standards.
  • Monitor adherence to company policies and procedures in line with corporate
    governance principles and escalate any non-adherence to the relevant FLM.
  • Ensure timeous and accurate delivery of identified reporting and administration, in support of transactional excellence.
  • Demonstrate effective leadership aligned to the Woolworths values to ensure the
    delivery of the team goals and operational scorecard.
  • Monitor and ensure adherence to company policies, procedures and legislation (e.g. OSH Act and SHE programme) in line with corporate governance.
  • Where appropriate conduct counselling sessions and refer any non-adherence to the relevant FLM. .

Administrator

Woolworths Distribution Centre
Centurion, GP
01.2010 - 01.2014
  • To ensure continuous and effective execution of the one stop shop processes in line with customer requirements and operational excellence.
  • Pre-qualify service calls via telephone, email or other customer required method.
    Assist with service order creation, site set up and maintenance and general work
    overflow.
  • Create, Maintain and update various spreadsheets in order to provide data to call
    center staff and/or customer.
  • Retrieve and report status of service calls to customer via telephone, email or 3rd
    party website.
  • Follow up with Vendors and update system.
  • Monitor CREST as per call center schedule.
  • Process incoming night watch.
  • Answer incoming phone calls
  • Various administrative duties as assigned by the Call Center Manager.
  • Complete special projects as needed.
  • Perform other job related responsibilities and functions as directed by Management.

Education

Associate Degree - Business Administration

University of The People
Pasadena
01.2020 - Current

Generic Management: National Certificate -

OMNI HR SOLUTIONS
Centurion
02.2016 - 11.2016

National Certificate Wholesale & Retail Management -

EDUTEL
Centurion
01.2014 - 01.2015

Skills

Staff Management

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Timeline

Associate Degree - Business Administration

University of The People
01.2020 - Current

First Line Manager

Woolworths Distribution Centre
01.2019 - Current

Generic Management: National Certificate -

OMNI HR SOLUTIONS
02.2016 - 11.2016

Team Leader

Woolworths Distribution Centre
01.2014 - 01.2019

National Certificate Wholesale & Retail Management -

EDUTEL
01.2014 - 01.2015

Administrator

Woolworths Distribution Centre
01.2010 - 01.2014

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Elijah Serotha MoganoFirst Line Manager