Martin Badibanga
Johannesburg
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
10
10
years of professional experience
Work History
Receiving Manager
Pick N Pay Brackenhurst
12.2019 - 02.2024
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Managed inbound receiving departments.
- Gathered and processed merchandise returns.
- Unloaded, sorted and stored incoming merchandise.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
IT Technician
Design and Print Studios
05.2014 - 12.2019
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Monitored systems in operation and quickly troubleshot errors.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Assisted in development of system security protocols.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Software Engineering - Computer Science And Programming
HyperionDev
Cape Town National Certificate - Information Technology
College SA
Cape Town 08.2016
Grade 12 Metric - Pedagogy Teaching Science
College Saint Pierre
DR Congo07.2011
Skills
- Stockroom Organization
- Equipment operations
- Vendor returns processing
- Shipping and receiving
- Staff Training
- Assisting customers
- Shipment Receiving
- Warehouse Safety
- Maintaining safety
- Verifying deliveries
- Peripheral Repair
- Help Desk Operations
- Debugging
- Desktop Technical Support
- Application installations
- Hardware Installation
- Virtualization Technologies
- Mobile Device Management
- Technical Support
- Software configuration
- User Training
- Network Maintenance
- Operating system management
- Disaster Recovery
- Software deployment management
- Incident Management
- Information Security
- AV Equipment Management
- Helpdesk services
- Server maintenance
- Network Troubleshooting
- System Administration
- Application support
- Mobile fleet management
- Data Recovery
- Inventory Control Systems
- Network Security
- Wireless Networking
- Remote Support
- Delivery staging
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Receiving Manager
Pick N Pay Brackenhurst
12.2019 - 02.2024
IT Technician
Design and Print Studios
05.2014 - 12.2019
Software Engineering - Computer Science And Programming
HyperionDev
National Certificate - Information Technology
College SA
Grade 12 Metric - Pedagogy Teaching Science
College Saint Pierre
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