Jean Mutyavavire
Customer Relations Manager
Johannesburg
Summary
Dynamic Real Estate Agent at Remax Realty with a proven track record in negotiation and customer relationship management. Expert in property assessments and market analysis, consistently exceeding client expectations. Known for empathetic communication and effective time management, fostering repeat business and referrals through exceptional service and strategic decision-making.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
Remax Realty
Johannesburg
04.2025 - Current
- Managed about 30 incoming calls, emails per day from customers
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Maintained connections with clients to encourage repeat business and referrals.
- Provided clients with detailed comparative market analyses, helping them understand property values and make strategic decisions.
Patient Care Coordinator
Dr Shaba Inc
Johannesburg
02.2023 - 03.2025
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to guidelines, maintaining confidentiality and privacy at all times.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Resolved customer complaints using established follow-up procedures.
- Handled more than 40 calls, emails and other enquiries a day
Junior Auditor
RWFC
Johannesburg
09.2021 - 08.2022
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies.
- Collaborated with clients to resolve identified issues, providing guidance on corrective actions needed to maintain financial integrity.
- Generated detailed reports outlining findings and recommendations for management review, facilitating informed decision making.
- Assisted in uncovering fraudulent activities by diligently examining financial records and transactions.
- Collaborated with senior auditors in the planning and execution of complex audit assignments, leveraging specialized knowledge to uncover hidden risks and opportunities for improvement.
- Strengthened client relationships through consistent communication, maintaining professionalism and trust throughout the audit process.
- Used CaseWare and Excel to prepare working papers with 98% accuracy on first review
- Contributed to 10+ audit assignments during internship, including a multi-branch retail business.
Customer Success Manager
Solvue-IT
Johannesburg
02.2019 - 08.2021
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Nurtured long-term partnerships by maintaining open lines of communication and providing consistent support.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Created customer support strategies to increase customer retention.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Trained and onboarded 3 new team members, helping reduce ramp-up time by 25%.
Education
Advanced Diploma - Management Accounting
University of Johannesburg
Johannesburg, South Africa 04.2001 -
Diploma - Accounting
University of Johannesburg
Johannesburg, South Africa 04.2001 -
Skills
Lead follow up
Negotiation
Property tours and inspections
Property assessments
Scheduling management
Training management
Risk management
Quality assurance and control
Customer relationship management
Data analysis
Caring and empathetic
Time management
Timeline
Real Estate Agent
Remax Realty
04.2025 - Current
Patient Care Coordinator
Dr Shaba Inc
02.2023 - 03.2025
Junior Auditor
RWFC
09.2021 - 08.2022
Customer Success Manager
Solvue-IT
02.2019 - 08.2021
Advanced Diploma - Management Accounting
University of Johannesburg
04.2001 -
Diploma - Accounting
University of Johannesburg
04.2001 -
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