Marlene Van Der Merwe

* Answer of phones

* Dealing with clients new and existing

* Organising office duties for the day and week

* Bookings of new assignment and jobs

* Checking that all paperwork, tools and equipment that will be needed for each job are in order

* Issuing quotations, orders and delivery notes

* Making sure all repairs are sent out to suppliers and clients

* Invoicing

* Statements

* Credit notes

* Monthly payments of suppliers and salaries

* Buying of office and all other supplys

* Filing

* Capturing data of notes etc. of jobs that was done.

* I designed my own templates on excel according my specific needs.

* Explaining to clients everything of what our services include at the company

from start to finish so there will be no misunderstandings

* Follow up on clients that they are satisfied with the service that was received

* Help to make sure that any problems that may occur are dealt with afficiently

* Helped clients trough banks to get bonds and home loans successfully approved.

* Capturing highly private information on Bontrak system

* Help agents organize their assignments and files

* Keep client information safe, secure and secret

* Close communication with clients with updates

* Had to work with a lot of patience and care with traumatized and difficult clients

* Trained as bond broker

* Captured sensitive documents on system to banks

* Receiving of rent from renters

* Basic admin