Marizel Oosthuizen Marizel Oosthuizen

Listening to call Recordings and giving feedback on an audit sheet Assisting with queries relating to recordings on email

Typing out transcripts in regards to call recording

• Resolved customer complaints related to product quality by investigating issues thoroughly and implementing necessary corrective actions.
• Reported problems and concerns to management.
• Reviewed production processes and identified potential quality issues.
• Developed and implemented procedures to meet product quality standards.

• Performed full front desk switchboard functions, administrative functions and support, Telephone and email management, and general administrative Functions.
• Answer, screen and transfer inbound phone calls.
• Receive and interact with incoming visitors. Interact with external visitors. (Since COVID working remotely)
• Sort and distribute emails. Support and assist with secretary/receptionist·
• General clerical duties, including photocopying, fax and mailing· Duties include general clerical and receptionist-based work.
• Filing and checking policy schedule of clients to see if they are correct

Basic Admin duties

Assistant in baby class

Assistant Teacher 4-5 years

Assistant Teacher for 2 – 3 years

Answer the switchboard.

• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
• Organized snack time and nap hours.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Maintained tidy and clean classroom consistent with safety and health standards.
• Engaged and entertained children through recreational and educational activities.
• Encouraged children to interact with each other and participate in group activities.
• Assisted teacher by developing lesson plans to meet educational goals for each child.
• Communicated with parents to inform about child's progress and classroom behavior.
• Supervised children during in-classroom activities and on playground.
• Prepared reports and maintained administrative records.
• Helped teachers manage bus loading and unloading.