MARIA LINDA
Dobsonville Ext 3
Summary
To support the management team as an administrator, where my passion for customer satisfaction lies, in addition to my exceptional administrative skills and ability to confront and overcome challenges, will be used in achieving a smooth operation for the organisation.
Overview
29
29
years of professional experience
Work History
CALL CENTRE AGENT
MERCHANTS SA
04.2024 - Current
- Receive inbound calls from the Coca Cola customers.
- Process orders placed by customers.
- Assist customers with all other needs.
- Upsell and cross sell Coca Cola products to customers.
- First point resolution of customer complaints.
PAYROLL ADMINISTRATOR
LFP TRAINING CONSULTANTS
10.2018 - 12.2022
- Create new employees on Sage.
- Process all leave documentation (sick leave, annual leave, etc).
- Extract payroll reports from Sage.
- Upload data on Sharepoint.
- Creating and capturing mid-year and year end reports and sending the reports to clients.
- Sending monthly reports to clients.
- Quality Assure learner information required from sign up for initial intake / replacements to ensure timeous and accurate payroll.
- Collect and sort payroll information for all learners.
- Capture, track learner’s attendance daily and update the payroll information.
- Timeous and accurate filling of sick notes, attendance registers and annual leave from facilitators daily.
- Prepare reports on learner absenteeism.
- Send payroll reports to clients monthly.
- Ensure finance has loaded and released payroll related transactions.
- Assist with payroll related queries.
- Send full attendance recons to clients at the end of the learnership for leave pay outs.
- Prepare IT180’s for clients.
- Investigate client queries and concerns and revert/report accordingly.
ADMINISTRATION MANAGER
LFP TRAINING CONSULTANTS
04.2016 - 09.2018
- Manage the learner recruitment process.
- Manage the learner registration process.
- Ensure learners are captured on the LMS system.
- Register the learners on Seta systems and submit the leaner documents to Seta.
- Liaise with different Seta’s to ensure that the learners are registered
- Manage the client’s BEE verification process.
- Monitor and track leaner attendance.
- Manage the learner termination process.
- Handle client queries.
FILLING CLERK
LFP TRAINING CONSULTANTS
08.2015 - 03.2018
- Assist with the learner registration process.
- Data capturing.
- Create attendance registers for the learners daily.
- Escalate learner absenteeism.
- Filling of learner documents and attendance registers.
- Submit learner registers to clients, monthly.
- Handle learner queries.
BRANCH MANAGER
ABSA BANK LTD
07.2011 - 03.2012
- Direct all operational aspects including distribution, customer service, human resources, administrative and sales in accordance with the bank’s objectives.
- Provide training, coaching, development, and motivation for the Branch’s Personnel.
- Drive sales by ensuring that the Branch Personnel meets the sales target.
- Manage Branch security items.
- Monitor and resolve customer complaints.
- Plan customer appreciation days.
- Authorise and monitor teller and customer service listings to prevent fraud.
- Sign Off Month End Recons.
- Perform Interbranch Audits.
- Draw and authorise Mandates for Branch Personnel.
CUSTOMER SERVICE & HOST MANAGER
ABSA BANK LTD
11.2007 - 06.2011
- Manage Customer Service Clerks and the Host.
- Plan and perform monthly debit and credit card stock count.
- Perform daily checks on branch listings to prevent fraud.
- Assist the Sales Team in opening bank accounts.
- Order stationery on the SAP system.
- Handles and resolve customer complaints.
- 2IC Branch Manager.
TELLER
ABSA BANK LTD
03.2003 - 10.2007
- Process customer transactions.
- Manage teller daily floats and ensure adherence to daily cash limits.
- 2IC to Teller Manager.
- Process daily and monthly recons.
- Process treasury transactions.
- Order and clear cash to and from SBV.
- Ensure the Branch is always within Cash Limits in line with the Branch Mandate.
OFFICE ASSISTANT
ABSA BANK LTD
04.2000 - 02.2003
- Data capturing.
- Filing.
- Handling client queries.
SHOP ASSISTANT
FRIPPS PHOTOLAB
12.1996 - 06.2000
- Sales lady
- Printing photographs
Education
Matric -
Anchor Comprehensive School
01-1995
Skills
Work well under pressure
Detail orientated
Taking initiative and detailed orientated
Strong work ethics
Team player
Open minded
Self motivated
Proactive
Time Management Skills
Leadership skills
Timeline
CALL CENTRE AGENT
MERCHANTS SA
04.2024 - Current
PAYROLL ADMINISTRATOR
LFP TRAINING CONSULTANTS
10.2018 - 12.2022
ADMINISTRATION MANAGER
LFP TRAINING CONSULTANTS
04.2016 - 09.2018
FILLING CLERK
LFP TRAINING CONSULTANTS
08.2015 - 03.2018
BRANCH MANAGER
ABSA BANK LTD
07.2011 - 03.2012
CUSTOMER SERVICE & HOST MANAGER
ABSA BANK LTD
11.2007 - 06.2011
TELLER
ABSA BANK LTD
03.2003 - 10.2007
OFFICE ASSISTANT
ABSA BANK LTD
04.2000 - 02.2003
SHOP ASSISTANT
FRIPPS PHOTOLAB
12.1996 - 06.2000
Matric -
Anchor Comprehensive School