DOUGLAS KATANDA
Branch Sales Manager
Pretoria,SOUTH AFRICA
Summary
Experienced Sales Manager with a passion for customer service, skilled in building relationships and understanding customer needs. Committed to providing the best customer experience.
Overview
10
10
years of professional experience
Work History
Call Centre Agent
LNDR SA
Pretoria
02.2023 - Current
- Manage inbound and/or outbound calls.
- Follow various communication scripts when speaking to a caller.
- Handle customer engagement.
- Identify customer needs, answer questions, and solve problems.
- Up-sell products and services when possible.
- Create repayment plans.
- Ensuring compliance with banking regulations.
- Finalize loan contracts.
- Maintain loan files and records.
- Reviewing loan applications.
- Update records regularly.
- Calculating applicant credit scores.
Branch Sales Manager
Getbucks Microfinance Bank
Zimbabwe
01.2021 - 03.2022
- Marketing bank products and cross selling to new and existing clients.
- Monitoring and controlling lending to ensure that it is in line with the company's credit policy.
- Managing field agents.
- Managing branch operations.
- Ensuring that the highest levels of customer service are upheld, resolving customer queries and Branch complaints.
- Monitoring sales performance, analyse sales data and identify opportunities for improvement.
- Checking for compliance of loans and ensuring that the risk associated to loan applications are below the set standard.
- Sales and Business development.
- Developing and implementing effective sales strategies to achieve branch goals, identifying new business opportunities.
- Focused on building and maintaining strong relationships with the key clients and partners to drive repeat business and referrals.
- Checking and verifying branch petty cash.
- Preparing and presenting daily, weekly, monthly, and quarterly operations report.
- Ensuring the Branch has adequate marketing material.
- Ensuring customer satisfaction and resolving issues or concerns in a prompt manner.
- Carrying out of monthly Branch inspections.
- Monitoring market trends and identifying growth opportunities.
- Analysing sales data and preparing reports for management.
Loan Sales Consultant
Getbucks Microfinance Bank
Pretoria
01.2016 - 12.2021
- Proactive marketing of Banks' products and cross selling to new/existing clients.
- Ensure that set targets for their respective branches are met.
- Monitor and control lending and ensure that it meets the company credit policy.
- Monitor competitors' activities and provide feedback in accordance and come up with innovative ideas to grow the company's' product range.
- Ensure the highest levels of customer service are upheld, resolving customer and branch concerns.
- Ensure that loan applications are up to required standards.
- Ensure that the risk associated with loan applications is below the set standards.
- Preparation and presentation of daily, weekly, and monthly quarterly operations reports.
- Preparing and updating the loan applications register.
- Processing of disbursement schedules.
- Query resolution.
- Mobile selling.
Education
Diploma - Banking
Institute of Bankers of Zimbabwe
Zimbabwe08.2028
Ordinary Level -
Chikangwe High
Zimbabwe08.2028
Skills
- Self-starter
- Flexibility
- Dedication to work
- Adaptability
- Willingness to learn new concepts
- Interpersonal skills
- Excellent communication skills
- Exceptional results with minimum supervision
- Ability to work under pressure
- Self-starter
Interests
Researching
Socializing
Personal Information
- ID Number: 38149088Z71
- Passport Number: FN571327
- Date of Birth: 11/02/84
- Gender: Male
- Nationality: Zimbabwean
- Marital Status: Married
Drivers License Number
68136GM
Timeline
Call Centre Agent
LNDR SA
02.2023 - Current
Branch Sales Manager
Getbucks Microfinance Bank
01.2021 - 03.2022
Loan Sales Consultant
Getbucks Microfinance Bank
01.2016 - 12.2021
Diploma - Banking
Institute of Bankers of Zimbabwe
Ordinary Level -
Chikangwe High
Similar Profiles
Caria Marcia SpiderCaria Marcia Spider
Business Administrator at LNDR Business CreditBusiness Administrator at LNDR Business Credit
DIMITRA NASTOPOULOUDIMITRA NASTOPOULOU
Director of People & Corporate Communications, Legal Representative at EOS Matrix SA / EOS Matrix Greece SA / Southrock Asset Management SADirector of People & Corporate Communications, Legal Representative at EOS Matrix SA / EOS Matrix Greece SA / Southrock Asset Management SA
EMILY SIU KOON YUEMILY SIU KOON YU
Assistant Brand Executive at Sa Sa Cosmetic Company LimitedAssistant Brand Executive at Sa Sa Cosmetic Company Limited
LISULO LUTAMBOLISULO LUTAMBO
Youth Director/ Area Coordinator at Seventh Day-Adventist Northern Conference SAYouth Director/ Area Coordinator at Seventh Day-Adventist Northern Conference SA
Thokozile Chirlize ChawaneThokozile Chirlize Chawane
Tender Officer at Arms-Audit & Risk Management SolutionsTender Officer at Arms-Audit & Risk Management Solutions