Summary
Overview
Work History
Education
Skills
Contactdetails
Homeaddress
References
Dependence
Personal Information
Certification
Timeline
Receptionist
Mandla Samuel Sithole

Mandla Samuel Sithole

Chat Agent
822 ATLAS ST KILPFONTEIN,Gauteng

Summary

I am a hardworking team player with excellent communication abilities. I have worked as a trade partner help desk agent for Cell C, where I handled a range of tasks. After that, I was employed as a telecommunication agent at Merchants BPO and later as a Credit advisor at ISON/CSS. Following personal situations, I now work as a Zwilling Consumer Relations representative/Chat agent at Icontact-BPO.Demonstrated to effectively communicate with customers with great listening, speaking and writing skills. Adept at adjusting communication styles to meet audience needs and expectations.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Zwilling Consumer Relations Chat Agent

Icontact-BPO
8 2023 - Current

Certified Credit Repair Specialist

ISON/CSS
04.2022 - 02.2023

Billing Department

Merchants (COMCAST)
04.2021 - 02.2022

TPHD Department

Cell C
09.2014 - 11.2020

Customer service

Pick N Pay
11.2012 - 09.2013

Education

Matric - Zulu, English, Mathematics Literacy, History, Geography, Life Science

Alexandra Secondary School

Associate of Arts - Digital Marketing

ILearn
Morningside, South Africa
04.2001 -

Skills

Quick Thinking

Contactdetails

0672049935

Homeaddress

822 Atlas Street lethabong ext 1 Kilpfontein view Midrand 1685

References

  • Hendricks Smith, 0828970090, Pick N Pay Store manager
  • Nokwanda Madi, 0847070454, Team leader Call Centre Cell C
  • Paggson Moagi, 0761917496, Team leader TPHD Department/Cell C
  • Sandra Green, 0715678267, Supervisor TCP-ISON/CSS
  • Kim Khunene, 0626497844, Human Resources (Icontact-BPO)

Dependence

None

Personal Information

  • ID Number: 9209246420085
  • Date of Birth: 09/24/92
  • Gender: Male
  • Nationality: South African
  • Marital Status: Single

Certification

Digital Marketing Garage

Timeline

Certified Credit Repair Specialist

ISON/CSS
04.2022 - 02.2023

Digital Marketing Garage

04-2021

Billing Department

Merchants (COMCAST)
04.2021 - 02.2022

TPHD Department

Cell C
09.2014 - 11.2020

Customer service

Pick N Pay
11.2012 - 09.2013

Associate of Arts - Digital Marketing

ILearn
04.2001 -

Zwilling Consumer Relations Chat Agent

Icontact-BPO
8 2023 - Current

Matric - Zulu, English, Mathematics Literacy, History, Geography, Life Science

Alexandra Secondary School
Mandla Samuel SitholeChat Agent