NURAAN BRINK
Customer Senior Advisor
Delft
Summary
Experienced Customer Service Consultant with a strong track record of providing exceptional customer care to clients in North America and the UK. Skilled in leading teams and resolving high-level complaints effectively. Self-motivated and dedicated to delivering outstanding service, consistently exceeding customer expectations. Demonstrated success in achieving customer excellence, showcasing ability to deliver top-notch results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Senior Advisor
IContact BPO
05.2020 - 03.2022
- Handling call cases via phone email and chat, relating to online retail for North America and Canada clientele
- Dispatching and tracking of merchandise.
- Updating customer information and safeguarding sensitive details.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Billing Associate
WNS Global
02.2017 - 03.2020
- Assisting UK customers with billing enquiries relating to utilities bill.
- Managing resolution of complaints within the required SLA time frame
- Adhere to set compliance standards
- Protecting and safeguarding customer details when handling credit card information
- Ensuring customer details are correctly stored and updated on our systems
- Developed, updated and maintained database of existing and potential customers in SAP
Customer Service Consultant
Amazon
06.2013 - 01.2015
- Assisting UK customers with online purchases, tracking of merchandise and delivery
- Upholding Amazon core values
- Working within various departments from Amazon Fresh, Shop bop Text Book Rentals, and also Retail as a seasonal associate
Education
Matric - High School Diploma
Kasselsvlei Senior Technical High School
BELLVILLE, CAPE TOWNCyber Security - Computer And Information Systems Security
Alisons's Online Academy
Online06.2024
Cetificate - Microstoft Essentials
Alison's Online Academy
Online11.2023
Skills
Customer Centricity
Interests
Soccer
Personal Information
- Date of Birth: 15/08/1979
- Gender: Female
- Marital Status: Married
- Religion : Islam
- Drivers license: code 08
Accomplishments
been awarded top performer certificate for 3 consecutive months
Software
SAP SALESFORCE AND SAGE
Certification
Top performance, Cyber Security Microsoft Essentials
Timeline
Customer Senior Advisor
IContact BPO
05.2020 - 03.2022
Billing Associate
WNS Global
02.2017 - 03.2020
Customer Service Consultant
Amazon
06.2013 - 01.2015
Matric - High School Diploma
Kasselsvlei Senior Technical High School
Cyber Security - Computer And Information Systems Security
Alisons's Online Academy
Cetificate - Microstoft Essentials
Alison's Online Academy
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