Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Websites
Reference
Timeline
Generic

Lerato Happy Mthombeni

IT Support Technician
12079 Sizanenjabulo Street, Midrand

Summary

Experienced IT Support Specialist offering first-level technical support for diverse systems, ensuring prompt resolution of IT-related issues. Possess a solid background in Information Technology with certifications in Fortinet cybersecurity and CCNA from Cisco. Dedicated to delivering superior customer service and streamlining IT request procedures. Enthusiastic about acquiring new technologies and honing skills to better support the organization and clients in a nurturing and progressive setting.

Overview

2
2
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

IT Support Technician

IContact BPO
08.2024 - Current
  • Provide technical support for hardware, software, and network issues across desktops and laptops.
  • Install, configure, and maintain Windows OS, Microsoft Office, printers, and essential IT peripherals.
  • Manage Active Directory-create, modify, and disable user accounts, groups, and permissions.
  • Monitor and respond to support tickets using tools like ServiceNow and internal systems.
  • Troubleshoot network connectivity issues related to DNS, DHCP, TCP/IP, and Wi-Fi.
  • Install and configure network printers, scanners, and other office equipment.
  • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
  • Perform routine system updates, antivirus checks, and patch management.
  • Coordinate with vendors and third-party providers for warranty claims and hardware support.
  • Assist in onboarding/offboarding of employees including email setup, laptop provisioning, and access rights.
  • Document all issues and solutions for future reference and knowledge base building.
  • Maintain IT asset inventory, tagging and tracking devices using asset management software.
  • Backup and restore user data using backup tools or manual methods as required.
  • Support virtual meetings and conferencing tools like Zoom, Teams, Team Viewer and Google Meet.
  • Ensure IT policies and procedures are followed to meet company security standards.
  • Escalate complex issues to higher-level support or external vendors as needed.

IP Metro Intern

Liquid Intelligent Technologies
03.2023 - 02.2024
  • Create EXE from configuration template for new and existing deployments of metro and access infrastructure and services.
  • Assist with the deployment of products or services within the IP MPLS network for the core build.
  • Create and update the planning, design and implementation of the IP Metro and access infrastructure.
  • Plan and implement upgrades to meet Metro and access capacity requirements to avoid stop sales and degraded performance as a result of capacity.
  • Support service delivery IP Planning and delivery of services.
  • Work with teams to provide the best ways to implement IP solutions and services.
  • Configure the Inala which is responsible to monitor the device.
  • Plan and implement the service migrations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

Information Technology And Computer Science NCV L4 -

Ekhuruleni West Tvet College
Kempton Park Campus
12.2022

Information Technology And Computer Science NCV L3 -

Ekurhuleni West TVET College
Kempton Park Campus
01.2021 - 12.2021

Information Technology And Computer Science NVC L2 -

Ekurhuleni West Tvet College
Kempton Park Campus
01.2020 - 12.2020

Skills

  • Experienced with Microsoft Office 365 applications
  • Cisco switch configuration
  • Network address distribution
  • Remote support
  • TCP/IP networking expertise
  • Software installation
  • Virtual user assistance
  • Powershell automation
  • Network systems administration
  • Computer hardware maintenance
  • Information security protocols
  • Technical support assistance
  • User access administration
  • Azure cloud services
  • Microsoft server management
  • Proficient in Windows 10
  • VPN configuration expertise
  • Microsoft windows and office
  • Ticket management
  • Proficient in Google Workspace
  • System configuration
  • Effective communication
  • Analytical problem solving
  • Configuring Cisco switches and routers
  • Network routing protocols
  • Protocol switching expertise
  • Network and device diagnostics
  • Routing protocols
  • Network design
  • Network security
  • Spanning tree protocol
  • VLAN configuration
  • Network monitoring
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Hardware and software repair
  • Team building
  • System upgrades
  • Helpdesk administration
  • Printer support

Personal Information

  • Date of Birth: 26/02/1999
  • Gender: Female
  • Nationality: South African
  • Available: Immediately

Certification

Cisco Certified Network Associate

Reference

Charan Laloo (Manager)

Liquid Intelligent Technologies

0115851020 / 0832588444

charan.laloo@liquid.tech


Thanzi Mafunzwaini

Liquid Intelligent Technologies

0115851605 / 0658576337

thanzi.mafuzwaini@liquid.tech


Didintle Mosalakae (Supervisor)

iContact BPO

0678814631

didintlem@icontactbpo.com / mosalakae64@gmail.com


Timeline

Cisco Certified Network Associate

06-2025

IT Support Technician

IContact BPO
08.2024 - Current

Fortinet Certified Fundamentals in Cybersecurity

12-2023

IP Metro Intern

Liquid Intelligent Technologies
03.2023 - 02.2024

Information Technology And Computer Science NCV L3 -

Ekurhuleni West TVET College
01.2021 - 12.2021

Information Technology And Computer Science NVC L2 -

Ekurhuleni West Tvet College
01.2020 - 12.2020

Information Technology And Computer Science NCV L4 -

Ekhuruleni West Tvet College

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Lerato Happy MthombeniIT Support Technician