Malebo Suzan Mulaudzi
Administrative Officer
Johannesburg
Summary
I am an experienced Academic Administrator, Researcher, and Marketing Professional with a strong interest in strategy, marketing, sustainability, and digital transformation. I design and deliver academic programmes that include sustainability, societal impact, and 4IR principles. I have experience creating innovative digital learning solutions, leading meaningful research, and building strong partnerships that support academic excellence and student success.
Overview
17
17
years of professional experience
4
4
Languages
Work History
Administrative Officer: Masters in Sustainability Management
University of Johannesburg
01.2024 - Current
- Champion innovative approaches to teaching, learning, and research, aligning with institutional strategic goals.
- Support the development, moderation, and review of assessments, including assignments and examination papers.
- Collaborate with faculty to design and deliver engaging academic content that promotes student success.
- Contribute to curriculum design and review, ensuring integration of sustainability, societal impact, and 4IR principles.
- Manage daily administrative operations for the Masters in Sustainability office to ensure program success.
- Coordinate the application process from April to October annually, communicating unmet requirements to applicants and issuing acceptance/decline letters by November.
- Organize and manage orientation sessions for new students, including venue booking, meal arrangements with the School of Hospitality and Tourism, and ensuring technical readiness.
- Oversee the production and dissemination of the annual timetable, ensuring alignment with academic schedules.
- Facilitate the employment process for lecturers, including contract preparation and signing.
- Process payment claims for lecturers and moderators in collaboration with the Departmental Finance Officer.
- Ensure lecturers secure moderator sign-offs on exam question papers and scripts, and process claims for moderation services.
- Arrange lecture venues and student lunch packs as per the annual timetable.
- Assist with student placement for the International Immersion module and coordinate supervision for research projects in the Research Methodology module.
- Review students’ research proposals before forwarding them to official supervisors to ensure quality and alignment with programme standards.
- Engage with students on lesson topics when officially assigned by the lecturer, facilitating better understanding and academic support.
- Ensure lecturers access essential platforms, including MAMS, SAPPS, and the Learning Management System (LMS).
Marketing Manager (Freelancing)
Global Max Media Group (GMMG)
10.2018 - 12.2024
- Plan and execute internal and external marketing events, including managing all logistics such as venue selection, catering, and speaker arrangements.
- Develop high-impact marketing content for digital platforms, including website updates, blogs, and promotional materials, to attract and convert target audiences.
- Measure the effectiveness of marketing initiatives by compiling detailed reports and analyzing metrics to provide actionable insights for stakeholders.
- Collaborate with vendors and sales teams to pass on leads generated through campaigns, ensuring alignment with organizational sales objectives.
- Approve and oversee the production of marketing materials, including brochures, case studies, and online banners, to maintain brand consistency and quality.
Africa Operations Marketing Manager
Interdist Alliances
03.2015 - 04.2016
- Promoted leading IT brands (IBM, VMware, FireEye) by creating and executing marketing strategies tailored to different markets across Africa.
- Managed the annual marketing budget, ensuring all expenditures aligned with company objectives and delivered a strong return on investment.
- Conducted market research to identify trends, understand customer needs, and provide insights that informed marketing and sales strategies.
- Enhanced partner relations by ensuring branding compliance and timely communication of marketing updates through email campaigns and social media.
- Organized training sessions for partners and internal teams, improving their understanding of product offerings and enhancing sales capabilities.
- Generated detailed reports summarizing market trends, campaign outcomes, and partner feedback, contributing to informed decision-making by leadership.
Corporate Support Agent
Nashua Mobile
09.2013 - 11.2014
- Provided top-tier customer support by maintaining a professional and empathetic approach to resolving inquiries and complaints.
- Identified opportunities to optimize clients’ contracts, reducing deactivations by offering tailored retention solutions.
- Monitored customer satisfaction and collaborated with management to ensure consistent delivery of excellent service standards.
- Analyzed customer data to recommend appropriate packages and services, improving client retention and loyalty.
ISP & Data Support Consultant
Nashua Mobile
09.2008 - 08.2013
- Provided technical support for various data services, including configuring ADSL, 3G, and VPN connections.
- Trained corporate clients and internal staff on advanced data platforms and troubleshooting techniques.
- Acted as the second-in-command for the Data Support Department, preparing detailed operational reports and identifying areas for service improvement.
- Maintained inventory records and managed department resources to ensure the timely resolution of technical issues.
Education
Doctor of Philosophy - Business Management
University of Johannesburg
Master of Philosophy - Business Management
University of Johannesburg
04-2023
BCom Honours - Business Management
University of South Africa
01.2018
BCom - Marketing Management
University of South Africa
01.2015
National Diploma - Information Technology
Tshwane University of Technology
01.2003
Skills
References
Prof Chris, Schachtebeck, Master's Supervisor, cschachtebeck@uj.ac.za, +27 11 559 3623
Prof Natanya Meyer, Phd Supervisor, natanyam@uj.ac.za, +27 82 347 6611
Dr Blessing Takawira , Senior Academic Researcher, btakawira@uj.ac.za,+27 84 853 9836
Publications
- Currently analysing data for PhD thesis titled: Digital Transformation in South African SMEs: Technology Adoption and Resilience.
- Submitted book chapter for Review: Green Entrepreneurship as a Catalyst for Local Economic Development (May 2025, under review by Prof Natanya Meyer and Prof Ziska Fields ).
- Conference Paper: A Simulation-Optimisation Strategy for SMEs in Business Management Under Uncertainty: A Systematic Literature Review (with Prof Natanya Meyer and Prof Ziska Fields), to be presented at IBC Conference 2025.
- Conference Paper: Provincial Dynamics of Female Entrepreneurship in Gauteng’s Learner Transport Industry (with Prof Chris Schachtebeck and Prof Natanya), to be presented at IBC Conference 2025.
- Journal Article: Mulaudzi, M. and Schachtebeck, C., 2022. Challenges faced by female entrepreneurs: The case of the South African learner transport industry. International Journal of Research in Business & Social Science, 11(5).
Core Competencies
- Strategic Marketing & Administrative Management
- Academic Program Coordination
- Digital Marketing & Campaign Optimization
- Leadership & Team Management
- Process Improvement & Budget Management
- Cross-functional Collaboration
Timeline
Administrative Officer: Masters in Sustainability Management
University of Johannesburg
01.2024 - Current
Marketing Manager (Freelancing)
Global Max Media Group (GMMG)
10.2018 - 12.2024
Africa Operations Marketing Manager
Interdist Alliances
03.2015 - 04.2016
Corporate Support Agent
Nashua Mobile
09.2013 - 11.2014
ISP & Data Support Consultant
Nashua Mobile
09.2008 - 08.2013
BCom Honours - Business Management
University of South Africa
BCom - Marketing Management
University of South Africa
National Diploma - Information Technology
Tshwane University of Technology
Doctor of Philosophy - Business Management
University of Johannesburg
Master of Philosophy - Business Management
University of Johannesburg