Lwazi Sibusiso Mabaso
Foreign Exchange Team Leader
Soweto
Overview
2
2
Languages
14
14
years of professional experience
Work History
Team Leader Universal banker
Standard Bank Of South Africa Pty Ltd
04.2021 - 06.2022
- Determine customer requirements
- Meet customer expectations
- Grow and create value
- Risk and compliance
- People focus
- Effective people management
- Balancing of Suspense accounts daily
- Staff contracting (PDP)
- Understand financial measures which includes Assets, Liabilities, NIR, NII, Impairments and costs
- Driving the team to reach their sales targets
- Led cross-functional teams to enhance operational efficiency and achieve strategic objectives.
- Developed training programs to improve team performance and employee engagement.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
- Facilitated communication between departments to align goals and share resources effectively.
- Analyzed team performance metrics to identify areas for growth and drive results.
- Mentored junior staff, fostering professional development and enhancing team capabilities.
- Managed stakeholder relationships to support organizational objectives and customer satisfaction.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Delivered exceptional service by addressing customer inquiries and resolving issues promptly.
- Assisted in cross-selling financial products, enhancing customer satisfaction and engagement.
- Collaborated with team members to streamline branch operations and improve service efficiency.
- Mentored junior staff on best practices in customer service and banking procedures.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
Team leader tellers & BDC
Standard Bank
03.2018 - 09.2021
- Compiled and analyzed reports for management review
- Frontline customer queries
- Telephonic and email queries
- Ordering of foreign notes
- Dealing with frontline customers daily
- Assisting with tellers’ functions
- Balancing of Suspense accounts daily – Forex and Tellers
- Balancing of Treasury daily
- All Treasury functions to be done daily – Ordering & clearing of notes and coins
- Managed staff contracting processes for project development
BDC Consultant
Standard Bank
02.2008 - 07.2018
- Handled frontline customer queries to ensure timely resolution of issues
- Provided daily support to frontline customers to enhance service experience
- Supported teller operations by handling transactions and customer inquiries
- Telephonic and email queries
- Processed orders for foreign currency notes from suppliers
- Compiled and organized reports for management review
Education
Grade 12 -
Parktown Boys High School
Gauteng Johannesburg Natinal Banking Certificate -
Cornerstone
GautengInformation Literacy Skills And Understanding - National Certificate in Banking
University Of The Witwatersrand Johannesburg
Gauteng 11-2024
Skills
People management
Customer relationship management
Team engagement
Staff training
Training and mentoring
Team building
Work planning
Reporting documentation
Key performance indicators
Problem-solving
Complex problem-solving
Analytical thinking
Customer conflict management
Issue resolution
Attention to detail
Teamwork and collaboration
Mentoring
Relationship building
References
- Abie, Pretorius, BDC Consultant, 0827558257
- Esha, Perumal, Branch Manager, 064 905 0995, 076 441 0950
- Stacia Louw +27 83 337 5181
COMPUTER TRAINING
- Description: Computer Literacy Course
- Period: 2003
CAREER SUMMARY
- Standard Bank BDC Consultant
- Standard Bank Team Leader Tellers & BDC
Timeline
Team Leader Universal banker
Standard Bank Of South Africa Pty Ltd
04.2021 - 06.2022
Team leader tellers & BDC
Standard Bank
03.2018 - 09.2021
BDC Consultant
Standard Bank
02.2008 - 07.2018
Grade 12 -
Parktown Boys High School
Natinal Banking Certificate -
Cornerstone
Information Literacy Skills And Understanding - National Certificate in Banking
University Of The Witwatersrand Johannesburg