DUDUZILE DLAMINI

• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Improved customer satisfaction through close collaboration with the team.
• Conduct regular performance reviews to identify areas of improvement for each team member.
• Handle employee grievances professionally, minimizing potential workplace disputes.
• Provide leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Motivate team to drive sales.
• UCOUNT Catchment champion.
• Ensure full compliance with all relevant regulatory requirements in daily operations.
• Work closely with team members to meet challenging sales targets consistently.
• Recognise exceptional individual performance for improved motivation.

Ensured adherence to company policy by all team members, maintaining professionalism at all times.
Improved customer satisfaction through close collaboration with the team.
Conduct regular performance reviews to identify areas of improvement for each team member.
Handle employee grievances professionally, minimizing potential workplace disputes.
Provide leadership and direction for employees, supervising activities to drive productivity and efficiency.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Motivate team to drive sales.

Ensure full compliance with all relevant regulatory requirements in daily operations.
Work closely with team members to meet challenging sales targets consistently.
Recognise exceptional individual performance for improved motivation

Manage and lead a team of employees
Communicate company goals with team.
Encourage team to complete trainings on time and provide coaching.
Motivate team to perform at the best of their ability.
Encourage open communication culture with the team.
Communicate and discuss performance contract with team.

Assisted in other branches at eThekwini catchment, performing multiple roles.
Durban ABC Branch: Assisted the branch as a UB and worked hand in hand with Team Leader UB.
Westville Branch: Assisted in the branch as a UB.
Anton Lembede Street Branch: Worked as Team Leader UB

Engage with customers to attend what matters to the customer and deliver on those demands.
Proactively promote the use of multiple channels for our customers including mobile banking, internet banking and ATM’s.
Deal with customer enquiries, ranging from product questions to customer account
activities.
Open new accounts, transfers, amends and close accounts according to laid down procedures.
Gather and complete accurate data for the opening of loan accounts and granting of facilities.
Appointed as an OHSA Rep

Action branch queries
Processing the transferring, amending and closing of accounts.
Attends to administration pertaining to investments, re-investments, interest queries, matured investments etc.
Attend to signing authority arrangements.
Assist customers with funeral claims.
Attend to subpoena queries.
Perform all enquiries duties
Ensure accurate capture, updates and amendments of customer information and history notes.
Mastecards and cheque book custodian.
Perform all customer consultants’ duties

Serve as a direct point of contact with customers.
Ensure customers receive adequate level of service with their queries and concerns.
Resolve queries according to guidelines established by standard bank

Logging and following up queries on customer 1st .
Issue ATM cards and pin codes.
Checking and updating FICA on every interaction with customers.
Scanning and indexing of FICA documents
Identify leads, cross-selling and migration opportunities and promote these opportunities to the customer.
Help customers to register for internet, cellphone banking and standard bank app.
Migrating customers to self-service channels.
 Responsible for administration of enquiries department.

Serve as a direct point of contact with customers.
Ensure customers receive adequate level of service with their queries and concerns.
Resolve queries according to guidelines established by standard bank.
Logging and following up queries on customer 1st.
Issue ATM cards and pin codes.
Checking and updating FICA on every interaction with customers.
Scanning and indexing of FICA documents.
Identify leads, cross-selling and migration opportunities and promote these opportunities to the customer
Help customers to register for internet, cellphone banking and standard bank app.

Assist in updating client’s profiles.
Migrating customers to self-service channels.
 Responsible for administration of enquiries department.

• Successfully sold properties by utilising engaging sales pitches.
• Assessed and valued properties accurately ensuring fair deals for clients.
• Secured successful negotiations with prospective clients to close the deal.
• Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.

Prospects and generate new sales opportunities.
Specialized in the sale of life insurance policies.
Schedule visits and meetings with clients.
Travelling to different areas conducting products presentation.
Participate in promotional activities.
Respond to client queries and basic administration.
Initiates follow up with customers to ensure complete satisfaction with products.

Earned bonus incentives for 5 months in row July to November 2005 for generating business through follow-ups.