Farial Wessels
Team Leader
Richards Bay
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
20
20
years of professional experience
Work History
Team Leader Universal Banker
Standard Bank
6 2022 - Current
- Determine Customer Requirements, Meet Customer Expectations, Grow & Create Value, Data Analytics & Reporting, Risk & Compliance, People Focus
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Team Leader Universal Banker
Standard Bank
2019.01 - 2022.06
- Determine Customer Requirements, Meet Customer Expectations, Grow & Create Value, Data Analytics & Reporting, Risk & Compliance, People Focus
Team Leader Branch
Standard Bank
2014.08 - 2015.01
- Manage and lead the team within the service centre, Meet and exceed customer service expectation, Understand and manage risk with department, Identify cross selling and migration opportunities, Maintain a high level of integrity and ethical standards
Team Leader Customer Service
Standard Bank
2013.01 - 2014.01
- Manage and supervise customer facing staff within the service area, Meet and exceed customer service expectation, Understand and manage risk with department, Identify cross selling and migration opportunities, Maintain a high level of integrity and ethical standards, Involvement in disciplinary procedures, Participate in recruitment and selection
Team Leader Tellers/ Bdc
Standard Bank
2010.06 - 2013.01
- Manage teams, Ensures that Cash Consultants attend to walk-in customers, understand what matters to the customer and delivers against those demands, Ensures that Cash Consultants take ownership of every cash demand and provides the customer with an immediate response, Ensures that Cash Consultants understand the risks associated with the handling of cash related demands
Foreign Exchange
Standard Bank
2007.01 - 2010.01
- Capture outward and inward international payments, Purchase and sell foreign currency, Capture monogram transactions, Capture trade payments
Business Teller
Standard Bank
2005.01 - 2007.01
- Attends to cheque encashments, PlusPlan withdrawals, cheque and/or cash deposits, bulk deposits, cash payroll cheques, Attends to requests for change transactions, Ensures that cheques included in deposits are checked in terms of Duty of Care obligations, Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation
Teller/Enquiries
Standard Bank
2004.08 - 2005.01
- Attends to cheque encashments, PlusPlan withdrawals, cheque and/or cash deposits, bulk deposits, cash payroll cheques, etc
- In line with laid-down procedures, Attends to requests for change transactions, Ensures that cheques included in deposits are checked in terms of Duty of Care obligations, Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation
Education
Matric -
Thistle Grove Secondary
Thistle Grove1996
National Diploma – Human Resources Management -
Vaal Triangle Technickon
Secunda, South Africa2001
B- Tech – Human Resources Management -
Vaal University of Technology
Secunda2005
Microsoft Excel -
Bytes Technology Group
Johannesburg, South Africa2010
Toastmaster International speech craft course -
Toastmasters
Johannesburg, South Africa2010
Workforce Management program- Louise Allan -
Louis Allen
Johannesburg, South Africa2011
Regulatory Exam 5 certificate -
Bankseta
Banking certificate – Cornerstone -
Cornerstone
Bachelor of Commerce Honours in Human Resources Management -
Mancosa
2020
Skills
People management
Time management
Onboarding
Performance management
Leadership
Communication
Teamwork and collaboration
Strategic Thinking
Project management
Ability to work under pressure
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
People Management
Problem-Solving
Awardsandacknowledgements
- Leadership program 2010
- Blue Heels 2016
- Top Performer 2017
- Mark of Excellence 2022
References
- Nolwazi Biyela, Branch Manager Richards Bay, 072 130 0120
- Suhail Row, Area Manager Drakensberg, 074 110 9982
- Anne-Marie Pretorius, Risk Assurance Manager, 084 669 9220
Timeline
Team Leader Universal Banker
Standard Bank
2019.01 - 2022.06
Team Leader Branch
Standard Bank
2014.08 - 2015.01
Team Leader Customer Service
Standard Bank
2013.01 - 2014.01
Team Leader Tellers/ Bdc
Standard Bank
2010.06 - 2013.01
Foreign Exchange
Standard Bank
2007.01 - 2010.01
Business Teller
Standard Bank
2005.01 - 2007.01
Teller/Enquiries
Standard Bank
2004.08 - 2005.01
Team Leader Universal Banker
Standard Bank
6 2022 - Current
Matric -
Thistle Grove Secondary
National Diploma – Human Resources Management -
Vaal Triangle Technickon
B- Tech – Human Resources Management -
Vaal University of Technology
Microsoft Excel -
Bytes Technology Group
Toastmaster International speech craft course -
Toastmasters
Workforce Management program- Louise Allan -
Louis Allen
Regulatory Exam 5 certificate -
Bankseta
Banking certificate – Cornerstone -
Cornerstone
Bachelor of Commerce Honours in Human Resources Management -
Mancosa
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