Lwandle Sinegugu Beverly Gama
Richards Bay
Summary
Dynamic professional with extensive experience as a Personal Assistant at Ngwelezana Tertiary Hospital, excelling in calendar management and confidential records management. Proven ability to enhance productivity through effective meeting organization and exceptional communication skills, fostering strong relationships with stakeholders and ensuring seamless operations in a fast-paced healthcare environment.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Personal Assistant to the Nursing Manager
Department of Health- Ngwelezana Tertiary Hospital
Empangeni
02.2012 - Current
- Managed schedules for department leadership and coordinated appointments.
- Organized departmental meetings, ensuring materials were prepared and distributed.
- Maintained confidential files and managed sensitive information securely.
- Coordinated travel arrangements and logistics for staff attending conferences.
- Supported recruitment efforts by scheduling interviews and preparing candidate materials.
- Handled correspondence, including emails and phone inquiries, with professionalism.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Evaluated telephone calls and inquiries to ensure proper routing to relevant staff.
- Performed various clerical tasks and organized office areas to promote productivity.
- Scanned documents into electronic format for storage in a secure database system.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
Customer Service Consultant
ABSA
Eshowe
11.2010 - 01.2012
- Responded to customer inquiries through various channels effectively and promptly.
- Resolved customer complaints using problem-solving techniques and empathy skills.
- Provided product information to assist customers in making informed decisions.
- Conducted follow-up calls to ensure customer satisfaction and service quality.
- Maintained accurate records of customer interactions for future reference and analysis.
- Greeted customers and answered inquiries promptly and professionally.
- Developed relationships with customers to ensure repeat business opportunities.
- Adhered to company policies while providing excellent customer service.
- Assisted customers in navigating website for online orders or account management needs.
- Provided accurate information regarding product features, pricing, availability and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Contacted customers about potential service upgrades, new services and account changes.
- Excelled in exceeding daily credit card application goals.
- Strengthened customer retention by offering discount options.
Personal Assistant to Specialist Psychiatrist
Department of Health-Ngwelezana Tertiary Hospital
Empangeni
10.2007 - 11.2010
- Coordinated meetings and appointments with hospital departments and external stakeholders.
- Assisted in maintaining confidential patient records and sensitive information.
- Managed daily schedules for healthcare professionals and administrative staff.
- Organized travel arrangements for staff attending medical conferences or training sessions.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Performed calendar management and scheduling of appointments for the executive.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Maintained clerical correspondence via email and phone.
- Managed office supplies inventory and placed orders when necessary.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Screened telephone calls and inquiries and directed as appropriate.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Performed various clerical tasks and organized office areas to promote productivity.
- Scanned documents into electronic format for storage in a secure database system.
- Sorted mail received daily for distribution throughout the office.
- Coordinated meetings between internal departments and external partners.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Education
NQF LEVEL 5 - Public Administration And Management
UNISA
01.2014 - 11.2014
John Ross College
Richards BaySkills
- Calendar management
- Travel coordination
- Confidential records management
- Meeting organization
- Customer relationship management
- Communication skills
- Time management
- Dedicated team player
- Proper phone etiquette
- Guest relations
- Hospitality environment
References
References available upon request.
Timeline
NQF LEVEL 5 - Public Administration And Management
UNISA
01.2014 - 11.2014
Personal Assistant to the Nursing Manager
Department of Health- Ngwelezana Tertiary Hospital
02.2012 - Current
Customer Service Consultant
ABSA
11.2010 - 01.2012
Personal Assistant to Specialist Psychiatrist
Department of Health-Ngwelezana Tertiary Hospital
10.2007 - 11.2010
John Ross College