Summary
Overview
Work History
Education
Skills
Timeline
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Luyanda Mbele

Luyanda Mbele

Customer Service Representative & Sales Consultant
Midrand

Summary

Engaging and patient customer service professional with 5+ years of sales & customer service experience, responding to all types of customer inquiries. As one who has been in various fields in the work industry, I have been in many situations that required me to give presentations, lead meetings, do administrative work and ensuring that all day-to-day activities in the office have been completed. I am well spoken, intelligent, and educated.

My intrapersonal and Interpersonal skills are great. I can empathize and articulate my point with ease and understanding aided by my bubbly and passionate personality, I am always eager and willing to learn. I am eager to join a vast organization to grow customer loyalty and maintain the highest level of quality service.

I'm an organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Sales Consultant | Sales Outbound Call Centre Agent

UDM International PTY (Ltd)
04.2025 - 07.2025
  • Worked on direct sales campaigns, specializing in the financial services industry selling cancer/accidental, death and disability insurance. Called pre-qualified leads, aiming for 100% of target given. Upgraded customer plans, updated personal and billing information on system and completed all administrative work required.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Account Manager| Sales Advisor| Inbound & Outbound Call Centre Agent

Purplebricks UK (Ignition Group)
08.2023 - 04.2024
  • Working for an online estate agency as an account manager, helping maintain the client’s online profile. Liaising with potential buyers and chasing leads to generate sales. Resolving customer queries, escalating customer concerns to relevant departments. Conducting administrative work to keep record of all correspondence. Keeping a high-level of professionalism and engaging with teammates and mangers in group meetings and team building assignments to boost team morale.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.

Customer Service Representative |Inbound Call Centre Agent

Instacart US (Capability Group)
02.2023 - 08.2023
  • Resolving customer concerns and answering queries. Empathizing and providing quality customer experience. Assisting in administrative work.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Tele-sales Consultant | Outbound Call Centre Agent

The Unlimited (100% Commission based)
08.2022 - 01.2023
  • Liaised with customers, sold scratch & dent cover for South African citizens. Reviewed policies, drove sales to meet target. Assisted customers with billing information.
  • Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
  • Handled objections professionally during calls while remaining focused on identifying win-win solutions for both parties.
  • Strengthened customer relationships through consistent follow-ups and attentive listening skills.
  • Stayed up-to-date on industry advancements, competitor offerings, and emerging market trends to ensure competitive edge in telesales interactions.
  • Maintained accurate records of customer interactions using CRM software for improved tracking and follow-up activities.
  • Completed daily cold calling and outreach to build sales pipeline.

Fieldworker Supervisor

Statistics South Africa (Census)
02.2022 - 07.2022
  • Collecting data through face-to-face interviews from individuals in their assigned enumeration areas. Conducting publicity. Delegating tasks and ensuring work done by subordinates is done properly and is completed. Completed all other tasks under supervisory role.
  • Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
  • Contributed to the achievement of project milestones by consistently meeting deadlines for assigned tasks.
  • Demonstrated adaptability by adjusting quickly to changing weather conditions or unexpected obstacles encountered during fieldwork operations.
  • Communicated with coworkers and management to report challenges.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Customer Service | Inbound Call Centre Agent

Talk to Talk Broadband UK (CCI)
11.2020 - 11.2021
  • Escalate customer issues, assisting customers with upgrading their billing options. Used a variety of tools to assist customers with their concerns. Assisted manager with administrative work. Upgraded customer’s plans and helped improve team morale.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Boosted team productivity by implementing collaborative communication platform.
  • Oversaw compliance with regulatory requirements, maintaining company's reputation.
  • Optimized scheduling system to ensure timely follow-ups with potential leads.
  • Streamlined documentation process, reducing turnaround time for contract approvals.
  • Coordinated with cross-functional teams to ensure seamless service delivery.
  • Conducted market analysis to pinpoint client needs, leading to tailored service offerings.

Sales Representative | Sales Assistant

Lindie-Loe Interior Design & Antique Store
09.2019 - 06.2020
  • Helped clients have a great experience at the store. Ensured the store was kept in order. Assisted in stock intake, general bookkeeping as well as in the creation of sales in merchandise.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Freelance Event Promoter

Meet The Creatives
11.2018 - 07.2019
  • Corresponded with clients. Helped raise money in ticket sales and in the distribution of tickets. Planned small events for companies and art event shows. This was primarily rooted in the arts and crafts division. Aided artists with their content, helped connect creatives and showcase their art at the events.
  • Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
  • Optimized event layouts and floor plans to maximize space usage and promote efficient traffic flow for guests.
  • Attracted top-quality talent to perform at events by cultivating relationships with artists and agents in the entertainment industry.
  • Delivered successful events within budget constraints by negotiating contracts with vendors and monitoring expenses closely.
  • Analyzed post-event feedback to identify areas for improvement in future promotions and overall event execution.
  • Improved customer retention rates by consistently delivering exceptional experiences that exceeded expectations at every touchpoint throughout an event''s lifecycle.
  • Secured high-profile sponsorships for events by leveraging industry connections and presenting compelling proposals.
  • Implemented comprehensive risk management strategies to minimize potential issues before, during, and after an event''s duration.

Education

Diploma - Law

University of South Africa
Pretoria
05-2025

National Senior Certificate (Highschool Diploma) - Biological Sciences

Willowridge High School
Pretoria, South Africa
12-2014

Skills

  • Creativity
  • Leadership
  • Organization
  • Teamwork
  • Customer experience
  • Problem identification & resolution
  • Concept & strategic implementation
  • Good communication
  • Computer literate
  • Time management
  • Positive attitude
  • Detailed oriented
  • Knack for public relations
  • CRM proficiency
  • B2B sales
  • Project management

Timeline

Sales Consultant | Sales Outbound Call Centre Agent

UDM International PTY (Ltd)
04.2025 - 07.2025

Account Manager| Sales Advisor| Inbound & Outbound Call Centre Agent

Purplebricks UK (Ignition Group)
08.2023 - 04.2024

Customer Service Representative |Inbound Call Centre Agent

Instacart US (Capability Group)
02.2023 - 08.2023

Tele-sales Consultant | Outbound Call Centre Agent

The Unlimited (100% Commission based)
08.2022 - 01.2023

Fieldworker Supervisor

Statistics South Africa (Census)
02.2022 - 07.2022

Customer Service | Inbound Call Centre Agent

Talk to Talk Broadband UK (CCI)
11.2020 - 11.2021

Sales Representative | Sales Assistant

Lindie-Loe Interior Design & Antique Store
09.2019 - 06.2020

Freelance Event Promoter

Meet The Creatives
11.2018 - 07.2019

Diploma - Law

University of South Africa

National Senior Certificate (Highschool Diploma) - Biological Sciences

Willowridge High School
Luyanda MbeleCustomer Service Representative & Sales Consultant