Lusindiso Sawula
Cape Town
Summary
Experienced in providing exceptional customer support through clear communication and problem-solving skills. Thrive in fast-paced environments, ensuring customer satisfaction and fostering positive relationships. Quick to adapt, always looking to improve processes and deliver top-notch service.
Overview
2
2
years of professional experience
Work History
Call Centre Agent
Old Mutual Wealth
Capetown, South Africa
03.2026 - Current
- Resolved customer issues and complaints through quick-thinking problem-solving, improving overall customer experience.
- Delivered friendly service, enhancing customer satisfaction.
- Identified upselling opportunities by actively listening to customer needs.
- Achieved and exceeded monthly sales targets through strategic planning and customer engagement.
- Consistently achieved or surpassed sales targets.
Part-Time Customer Service Agent/Fashion Advisor
Zara
Cape Town, South Africa
12.2024 - 12.2025
- Guided customers through product-related questions and feedback to ensure satisfaction.
- Resolved customer service enquiries efficiently, enhancing overall customer experience.
- Managed complaints with composure, delivering effective solutions to sustain customer loyalty.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
Admin Assistance (Volunteering)
My student House
Potchefstroom
02.2024 - 11.2024
- Coordinated schedules efficiently, ensuring timely service delivery and optimal resource allocation.
- Monitored service times and quality metrics to uphold service standards and improve client experience.
- Resolved complaints through clear communication and effective problem-solving, enhancing customer satisfaction.
- Maintained clean, safe working environments to eliminate accident risks.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Honours - public administration and management
STELLBONCH UNIVERSITY
01-2025
BACHELOR OF ARTS - PUBLIC GOVERNANCE, PUBLIC ADMINISTRATION
NORTHWEST UNIVERSITY
Potchefstroom, NW01-2025
Skills
- Telephone enquiries handling
- Customer service
- Complaint handling
- Cash handling
- Email management
- Data entry
- Multitasking
- Team collaboration
- Problem solving
- Critical thinking
- Leadership
- Communication
- Communication skills
- Product knowledge
- Team collaboration
- Data entry
- Communication
Custom Section
I can adapt easily in working environments, student mentality always be driving force to learn about ethics and culture of environment.
Timeline
Call Centre Agent
Old Mutual Wealth
03.2026 - Current
Part-Time Customer Service Agent/Fashion Advisor
Zara
12.2024 - 12.2025
Admin Assistance (Volunteering)
My student House
02.2024 - 11.2024
Honours - public administration and management
STELLBONCH UNIVERSITY
BACHELOR OF ARTS - PUBLIC GOVERNANCE, PUBLIC ADMINISTRATION
NORTHWEST UNIVERSITY