Lushen Arjoon
Sales Manager
Roodepoort
Summary
Experienced professional with a strong background in sales, customer service, and call center management. Skilled in team leadership, campaign management, quality assessment, and training with experience across multiple industries including energy, finance, and insurance. Proven ability to develop and implement sales strategies, manage teams, and build client relationships to drive business growth. Sales manager with expertise in operational planning and sales strategy to drive revenue growth and optimize team performance. Skilled in leadership, quality control, and data analysis to enhance performance monitoring and training development. Focused on leveraging analytical insights and strategic initiatives to foster business expansion and sustained success.
Overview
15
15
years of professional experience
Work History
Sales Team Manager
Blue Mercury Financial Services (discovery)
01.2026 - Current
- Performance Coaching: Evaluate individual sales performance, providing mentorship and coaching to help reps increase productivity and meet targets.
- Strategy & Content Creation: Create engaging training materials and workshops that align with current sales goals and company strategies.
- Leadership & Collaboration: Collaborate with sales leadership to align training with company goals, and manage the administrative logistics of training sessions.
- Managed 20 agents
Branch manager
Gobid
07.2025 - 12.2025
- Coordinated cross-functional team schedules to streamline branch operations, resulting in improved process predictability and enhanced service delivery.
- Coordinated inventory logistics to streamline stock availability, enhancing operational efficiency and reducing delays in customer order fulfillment.
- Monitored branch financial transactions to ensure accuracy and compliance, reducing discrepancies and enhancing trust with clients and stakeholders.
- Implemented targeted community engagement initiatives that increased local customer retention and strengthened the branch’s competitive position in the market.
- Directed daily branch operations to enhance staff productivity and service quality, resulting in improved customer satisfaction and increased repeat business.
Sales Manager
Fgro Red (Discovery)
12.2023 - 12.2024
- Sales
- Retentions
- Training
- Overseeing a team of sales managers and sales representatives
- Setting and achieving sales goals
- Managed 20 agents
- Developing and implementing sales strategies
- Coaching and motivating the sales staff
- Develop and implement effective sales strategies to drive revenue growth and expand market share.
- Build and maintain relationships with key clients, ensuring customer satisfaction and loyalty.
- Provide regular reports and insights to senior management, highlighting key sales metrics and areas for improvement.
Sales Team Manager
Blue Mercury (Discovery)
01.2023 - 12.2023
- Management
- Training
- Customer services/ Sales/ Insurance
- Managed 20 agents
SME Manager
Ignition Call Centre
10.2022 - 04.2023
- USA mobile Campaign
- DSI Customer Services & Sales
Campaign Manager
IConnect International
02.2022 - 09.2022
- Call Centre Experience
- Business energy supply, business energy claims, business loans and finance
Junior Campaign Manager
Synergy Contact Centre
01.2017 - 12.2021
- Call Centre Experience
- Agent for 1 year
- Team leader for 2 years
- Junior campaign manager for 2 years
- UK, USA, Australian
- Sales, Customer Service, Retentions, Lead gen, Quality, Broadband, Mobile, Lotto, Energy, Insurance
Quality Assessor
First impression labels
05.2013 - 11.2016
- Quality Assessor
Machine operator and setter
Federal-Mogul
02.2011 - 04.2013
- Manufacturing of bearings for earth moving equipment and all vehicle brands.
- Calibrated machine settings to accommodate variable materials, ensuring consistent production quality and minimizing material waste throughout manufacturing cycles.
- Calibrated machine settings to accommodate variable materials, ensuring consistent production quality and minimizing material waste throughout manufacturing cycles.
Education
Matric - Grade 12
Welbedene Secondary School
Durban, KZN06.2026
Skills
Computer Literate in MS Office: Word/Excel/PowerPoint, Pastel, Pastel Evolution:
Commercial Driver Licence (C1):
Quality control:
Data analysis:
Performance monitoring:
Leadership:
Training development:
Sales strategy:
Operational planning:
Communication: Strong verbal and written communication skills to deliver engaging training and present to management
Leadership/Mentorship: Experience in coaching and driving team results
Analytical Skills: Ability to analyze data to measure training outcomes and performance
References
- Derrik, 083 426 7821
- Desiree, 031 702 0404
- Damien, Moodley, Shareholder, 084 299 4870
- Shiven, Arjunan, Manager, 031 001 0989
- Venesha, Senior Sales Manager, 074 724 5218
Timeline
Sales Team Manager
Blue Mercury Financial Services (discovery)
01.2026 - Current
Branch manager
Gobid
07.2025 - 12.2025
Sales Manager
Fgro Red (Discovery)
12.2023 - 12.2024
Sales Team Manager
Blue Mercury (Discovery)
01.2023 - 12.2023
SME Manager
Ignition Call Centre
10.2022 - 04.2023
Campaign Manager
IConnect International
02.2022 - 09.2022
Junior Campaign Manager
Synergy Contact Centre
01.2017 - 12.2021
Quality Assessor
First impression labels
05.2013 - 11.2016
Machine operator and setter
Federal-Mogul
02.2011 - 04.2013
Matric - Grade 12
Welbedene Secondary School