Tshimangadzo Nemagovhani

• Doing daily planning for staff breaks
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Created and implemented incentive initiative for on-the-job safety and achieved 2 years with no Workers' Compensation claim

• Discussed options with clients and determined appropriate plans.
• Applied advanced skills and knowledge of Credit products on daily basis.
• Suggested add-on services that would be helpful to clients and improve bottom line.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Suggested additional services to customers in order to meet upsell goals.
• Developed process improvements to enhance overall delivery of service.
• Handled client's issues with confidence, using complex problem solving to provide effective resolution.

- Responsible for providing service to clients when they enter the branch

-Receiving clients at the hello point.

-Applying to angry clients

-Providing useful information to clients.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Answered questions about store policies and addressed customer concerns.
• Located merchandise across various stores to address customer needs.