Lungile Radebe
Consultant
Meadowlands
Summary
Seeking a challenging environment that values loyalty, support, and diligence. Confident in excelling in all delegated duties and tasks. Strong communication skills and patience are my greatest contributions. A hardworking and self-motivated individual, my goal is to bring success to employers through creativity and drive. Embracing new ideas and eagerly seizing opportunities to acquire new skills. Consistently receiving positive feedback from previous employers, attesting to unwavering commitment to fulfilling responsibilities.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work History
Call Centre Agent
Aegis Customer Support Services Private
Sunnignhil
03.2021 - 09.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Sales Consultant
Trueworths
Johannesburg
12.2019 - 12.2020
- Service Desk, Sales And Merchandising
- Managing Float, Stock Taking, New Accounts And Customer Service
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Education
Grade 12 - IsiZulu, English FAL, Mathematical Literacy, Business Studies, Life Orientation, Tourism
Matseliso Secondary School
Meadowlands 01.2006 - 01.2018
Skills
Time management
Personal Information
- Health Status: Excellent
- Date of Birth: 06/05/99
- Nationality: South African
Timeline
Call Centre Agent
Aegis Customer Support Services Private
03.2021 - 09.2021
Sales Consultant
Trueworths
12.2019 - 12.2020
Grade 12 - IsiZulu, English FAL, Mathematical Literacy, Business Studies, Life Orientation, Tourism
Matseliso Secondary School
01.2006 - 01.2018
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