Lungile Mzobe
Financial Advisor
Durban
Summary
I am highly organised South African optimist
As a professional Lungile enjoys working closely with others in identifying problems that grants opportunities to come up with innovative solutions.
With both communication skills and over 5 years of customer servicing I understand what client satisfaction is.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Retentions Specialist
CCI
Durban
04.2022 - 12.2023
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Provided detailed reports on departmental performance metrics, highlighting successes as well as opportunities for growth.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Engagement Specialist
Fgro Red
Durban
08.2020 - 01.2022
- Communication with clients to insure they understand their contracts,interns of exclusions and limitations resulting in positive impact on client interactions.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved and cancellation requests were minimized
- Assisted in developing marketing materials geared towards increasing customer engagement levels across various channels.
- Ensured that contracts were encrypted and emailed to clients within 30 days from policy inception as per Fais requirement
Order Controller
Waltons Stationery
Durban
06.2016 - 04.2019
- Prepared detailed variance analyses on a monthly basis, enabling more effective tracking of actuals versus forecasted figures.
- Contributed to long-term strategic planning initiatives by providing valuable input on financial projections and feasibility studies.
- Managed budgeting process, aligning departmental budgets with organizational goals and monitoring performance against targets.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
Education
Matric -
Lihlithemba Secondary School
01.2003 - 12.2006
RE5 -
Moonstone
02.2024 - 02.2024
COB For Short Term Insurance - Insurance
Millpark
07.2023 - 07.2023
Skills
Performance Evaluation
Cross-Functional Communication
Documentation abilities
Data review
Telephone attiquette
Timeline
RE5 -
Moonstone
02.2024 - 02.2024
COB For Short Term Insurance - Insurance
Millpark
07.2023 - 07.2023
Retentions Specialist
CCI
04.2022 - 12.2023
Engagement Specialist
Fgro Red
08.2020 - 01.2022
Order Controller
Waltons Stationery
06.2016 - 04.2019
Matric -
Lihlithemba Secondary School
01.2003 - 12.2006