Hi, I’m
SINETHEMBA MBELE
Retention Specialist
Johannesburg
Summary
At Telesure Investment Holdings, I served as a Retention Specialist, focusing on customer loyalty by addressing concerns, resolving issues, and promoting insurance offerings such as home, car, and motorcycle coverage. My role included advocating additional services like roadside assistance and maintaining high customer satisfaction through effective communication. I have cultivated skills in billing systems, client billing, and issue resolution. My career reflects a strong dedication to customer engagement and driving satisfaction in dynamic, service-focused environments.
Overview
8
years of professional experience
Work History
Telesure Investment Holdings
Retentions specialist
11.2024 - 03.2026
Job overview
- Addressed customer concerns to maintain loyalty and prevent cancellations at Telesure Investment Holdings.
- Assisted clients with insurance needs, including home, car, and motorcycle coverage.
- Promoted additional services such as roadside assistance to improve overall customer satisfaction.
- Achieved high ratings through efficient resolution of issues, reflecting commitment to customer care.
DashBPO
Customer Experience Specialist
10.2022 - 07.2024
Job overview
- Resolved credit card billing inquiries for customers from USA, ensuring satisfaction.
- Assisted clients from USA, UK, Canada, Australia, and Ireland with dental appointment scheduling.
- Cultivated strong communication skills while addressing complex issues in fast-paced environments.
IsonXperiences
Customer Experience Specialist
07.2018 - 10.2022
Job overview
- Navigated dynamic customer service landscape at Ison Xperiences, emphasizing customer satisfaction and engagement. Managed high-volume call environment, handling 50 to 100 calls daily. Fostered positive customer interactions to enhance overall experience. Adapted quickly to changing situations within fast-paced work settings.
Education
Alison
Diploma from Transport Management
03-2025
University Overview
Teacher Records
TEFL
01-2024
University Overview
Bytes Campus
NQF Level 3 from Contact Center and Business Outsourcing
01-2018
University Overview
Skills
Flexible Approach
Creativity
Billing Software
Communication
English Language Proficiency
Timeline
Retentions specialist
Telesure Investment Holdings
11.2024 - 03.2026
Customer Experience Specialist
DashBPO
10.2022 - 07.2024
Customer Experience Specialist
IsonXperiences
07.2018 - 10.2022
Alison
Diploma from Transport Management
Teacher Records
TEFL
Bytes Campus
NQF Level 3 from Contact Center and Business Outsourcing