LULU PAULINAH MMADI
Internal Sales Coordinator
Pretoria, Gauteng
Summary
Experienced with internal sales coordination and client relationship management. Utilizes organizational skills to streamline sales processes and enhance customer satisfaction. Knowledge of effective communication and problem-solving techniques to support team success. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Internal sales coordinator
AEC AMERSHAM SOC LTD
08.2017 - Current
- Generating quotations for customers using SAP system
- Check stock availability and freight
- Prepare documentation: proforma invoice for cash customers; invoice customers for goods that they will receive in advance so that they can pay before they collect the product
- Obtain freight prices from courier services for delivery
- Check stock availability
- Compile sales report on a weekly basis
- Run a backorder report on a weekly basis
- Attend meetings, record accurate minutes, and distribute action items to relevant stakeholders.
- Maintain supplier and customer prices
- Identify new clients and opportunities within the applicable environment
- Assist with tender and vendor from completion
- Follow up on action plan with relevant personnel and customers
- Respond to customer enquiries and problems regarding products, orders, tenders
- Assist with customer complaints and follow up
- Advice customers of order delays and suggest alternatives where necessary
- Assist warehouse with stocktaking
Senior Claims Assessor
RESOLUTION HEALTH
11.2014 - 07.2017
- Processing of medical claims accounts for both Paper and EDI claims.
- Processing of refunds account
- Processing claims to daily target and ensure quality
- Assessing of medical claims according to NHRPL and BHF tariffs
- Pre assessing accounts to check if they are valid
- Completing of all required documentation
- Assisting customers with queries telephonically
- Reversing incorrectly processed accounts
Claims Specialist
NETCARE - SUNNINGHILL
12.2005 - 11.2014
- Processing of medical claims accounts for both Paper and EDI claims
- Processing of refunds account
- Processing claims to daily target and ensure quality
- Assessing of medical claims according to NHRPL and BHF tariffs
- Pre assessing accounts to check if they are valid
- Completing of all required documentation
- Assisting customers with queries telephonically
- Bar-coding and stamping the accounts
- Logging and scanning of accounts
- Assisting in training new assessors
- Reversing incorrectly processed accounts
- (Mail Room & Filling Back Ups)
- Mailroom clerk and filling clerk batch and stamp all claims using different Practice numbers in batch of 50; Scan and log the claims using login numbers. Do Pre assessing and assessing all the batches same time. Doing the filling of the batches and capturing batch numbers on the system, and retrieve all the filling batches for the manager to check the details if they are correct.
Valuator in Training (Learnership)
DE LEEUW AFRICA VALUERS
10.2004 - 11.2005
Education
Postgraduate Diploma - Operations Management
University of South Africa
Gauteng 04.2001 -
Bachelor of Business Administration -
Regent Business School
06-2026
Skills
Goal oriented
Effective time management
Strong negotiation
CRM software experience
Personal Information
I've worked in various customer service roles throughout my career, from hospitality to healthcare. I've developed excellent communication and problem-solving skills, and I'm excited to bring these skills to a new role in a different industry. Throughout my customer service career, I've learned how to effectively communicate with people from all walks of life. This has helped me to build strong relationships with customers and colleagues alike, and I'm excited to continue this approach in a new role.
Courses
- ICD10 Code Certificate (in house)
- Contact Centre Support National Certificate (Services SETA)
- Microsoft Excel level 3 certificate
- Sales Mastery Certificate
Timeline
Internal sales coordinator
AEC AMERSHAM SOC LTD
08.2017 - Current
Senior Claims Assessor
RESOLUTION HEALTH
11.2014 - 07.2017
Claims Specialist
NETCARE - SUNNINGHILL
12.2005 - 11.2014
Valuator in Training (Learnership)
DE LEEUW AFRICA VALUERS
10.2004 - 11.2005
Postgraduate Diploma - Operations Management
University of South Africa
04.2001 -
Bachelor of Business Administration -
Regent Business School