Dreslyn Naidoo
68 Road 703, Montford, Chatsworth, Durban (Willing To Relocate)
Summary
Results-driven administrative professional with 3 years of experience in the industry. Passionate about achieving goals and driven to succeed, with a strong focus on teamwork and collaboration. Excels in communication and team work, with a proven ability to work effectively with others to achieve shared objectives. Dedicated to leveraging my skills and experience to drive success and make a positive impact in a dynamic and growth-oriented organization. Results-driven Internal Sales Coordinator with a proven track record of high productivity and efficient task management. Utilizes exceptional customer relationship building skills to drive sales growth and deliver exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Internal Sales Coordinator
Mpact Plastics
05.2024 - 08.2024
- Assisted in creating sales strategies to increase revenue.
- Implemented effective strategies to maximize profitability of existing accounts.
- Provided support in developing product pricing models based on internal data analysis.
- Developed and maintained customer relationships by providing excellent customer service.
- Responded promptly to customer inquiries via phone or email in a timely manner.
- Resolved customer complaints efficiently and effectively to ensure satisfaction.
- Created reports on sales performance metrics such as ROI, conversion rates.
- Maintained accurate records of all customer interactions and transactions.
- Performed administrative duties such as filing documents, scheduling meetings.
- Collaborated with cross-functional teams across different departments within the company.
- Generated quotes for customers, processed orders, and monitored order status.
- Maintained accurate records of all sales inquiries and transactions in the CRM system.
- Followed up with leads and referrals to share pertinent sales information.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Collaborated with professionals for smooth client introductions and problem-solving.
- Prepared price quotes, contract information and potential delivery timeframes.
- Increased profits by upselling and cross-selling to existing customers.
- Responded to customer questions regarding pricing, availability and product details.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Sales Controller
Action Bolt
03.2021 - 04.2024
- Maintained customer relationships by providing timely and accurate information on products and services.
- Collaborated with other teams within the organization to develop effective solutions for clients.
- Prepared monthly reports on sales performance, trends, and forecasts.
- Reviewed existing contracts with vendors or suppliers ensuring terms are met efficiently.
- Resolved customer complaints promptly and professionally.
- Compiled, entered, corrected and modeled sales information.
- Prepared and presented operational reports to senior management and executive teams.
- Managing Kanban- Signing of contracts, Dispatching of the Kanban system, Liaising With sales representatives to ensure timeously and satisfactory requirements are met. Keep records of systems added and removed allowing for easy tracking of inventory. Meeting customer demands.
- Switchboard operation by assisting with telephone and walk in enquiries.
- Managing all sales controlling reports for the sales director for successful reporting to the Wurth group.
Administrative Assistant
Crossmoor Secondary
09.2020 - 02.2021
- Managed database systems containing customer contact information.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Answered questions from customers regarding products and services offered by the company.
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Facilitated communication between different departments within the organization.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Drove customer feedback to deliver information to management for corrective action.
Education
Certificate in Marketing - Sales And Marketing Education
University of Cape Town
Cape Town 02-2024
Bachelor of Technology in Marketing - Marketing Management And Research
Durban University of Technology
Durban 11-2019
High School Diploma -
Arena Park Secondary
11-2014
Skills
- Sales strategy development
- Client Retention Strategies
- Performance Tracking
- Sales Reporting
- Goal-Oriented
- CRM proficiency
Languages
English
First Language
References
- Available upon request.
Timeline
Internal Sales Coordinator
Mpact Plastics
05.2024 - 08.2024
Sales Controller
Action Bolt
03.2021 - 04.2024
Administrative Assistant
Crossmoor Secondary
09.2020 - 02.2021
Certificate in Marketing - Sales And Marketing Education
University of Cape Town
Bachelor of Technology in Marketing - Marketing Management And Research
Durban University of Technology
High School Diploma -
Arena Park Secondary
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