LUCKY MOTHEIWANE
Customer Care Consultant
Johannesburg
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
CUSTOMER CARE CONSULTANT & INDEXING ADMINISTATOR
Sanlam
1 2019 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Navigated multiple computer systems and applications to find information.
- Maintained detailed records of client interactions, ensuring seamless continuity across subsequent communications.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Attending to premium allocation and premium dispute queries
- Researches and resolves customer complaints
- Process cash back and refunds claims
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Developed and updated databases to handle customer data.
- Implemented and developed customer service training processes.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
CALL CENTER AGENT
Vodacom
01.2017 - 01.2018
- Improve Quality & Reduce Client Complaints
- Handling Inbound and Outbound calls
- Assisting clients with completing online applications
- Team player behavior at all times and demonstrating the company's values.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Investigated and resolved accounting, service and delivery concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Automated processes to manage remote network
Education
Bachelor of Arts -
University of Venda
Limpopo South Africa 01.2014 - 04.2017
Bachelor of Arts - Honours in Political Science
University of South Africa
Pretoria South Africa 01.2022 - Current
Skills
Document and Records Management
undefinedCertification
Customer service full course: cursa
Fax
086 1235 433
References
- Sanlam, Mpho Chopo, 066 056 6366, 086 123 5433, Mpho.chopo@samlamsky.co.za
- Vodacom, Mashudu Raphabara, 071 370 3376, Mashudum@vodamail.co.za
Accomplishments
2IC ( second in command )
Timeline
Bachelor of Arts - Honours in Political Science
University of South Africa
01.2022 - Current
CALL CENTER AGENT
Vodacom
01.2017 - 01.2018
Bachelor of Arts -
University of Venda
01.2014 - 04.2017
CUSTOMER CARE CONSULTANT & INDEXING ADMINISTATOR
Sanlam
1 2019 - Current
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