Roxanne Cottle
Sanlam Scheme Administrator
Cape Town
Summary
Detail-oriented and client-focused Group Risk Scheme Administrator with 4 years of experience at Sanlam, and over a decade of administrative expertise across procurement, finance, and office management. Skilled in scheme administration, compliance, and client servicing with a strong track record of maintaining accuracy, ensuring data integrity, and supporting operational excellence. Recognized for outstanding communication, problem-solving, and time management skills, and a commitment to efficiency, professionalism, and quality service delivery.
Overview
15
15
years of professional experience
1
1
Language
Work History
Scheme Group Risk: Administration
Sanlam
02.2021 - Current
- Administer and maintain scheme records, ensuring accuracy and compliance with regulatory requirements.
- Act as the primary point of contact for scheme members, providing timely and professional support for queries and requests.
- Process scheme applications, amendments, and terminations in line with company policies and procedures.
- Collaborate with internal departments (e.g., finance, HR, compliance) to ensure smooth scheme operations and reporting.
- Ensured data integrity through regular audits and reconciliations.
- Supported scheme reviews and updates, contributing to process improvements and policy enhancements.
- Managed confidential information with discretion and in accordance with POPIA and other relevant legislation.
- Maintain scheme data including member movements, premiums, and benefits.
- Process onboarding, terminations, and amendments for group risk clients.
- Liaise with brokers, clients, and internal departments to resolve queries.
- Ensure compliance with SLA timelines and regulatory requirements.
- Support audits and quality assurance processes.
- Assist with monthly reporting and reconciliations.
Office Manager
Tusk Construction Support Services
09.2019 - 03.2020
- During my tenure at Tusk Construction Support Services, I have performed various tasks pertaining to various departments within the Company. My responsibilities include inter alia:
- Managed 6 Project Support Managers and 4 Project Administrators
- Compile monthly project reports relevant to our coastal branches
- Coordinating all coastal sales, leads
- Coordinating synergies between KZN, EC and WC branch offices
- Manage office services, operations and procedures
- Make sure Support Managers adhere do deadlines
- Drafting minutes of Credit Committee meetings (coastal)
- Compile Standard Bank board packs for use during Exco meetings
- Supervising and monitoring of administrative staff and responsibilities
- Inter-coastal control and management of correspondence between branch leaders
- Conducted regular team meetings to review performance metrics, address concerns, and share best practices among staff members.
Procurement Manager
Collaboration
04.2011 - 08.2019
- Prior to being promoted to procurement manager, I was appointed in the role of Office Manager. My responsibilities and key performance areas were:
- Capturing of invoices using iSync Solutions
- Create project profiles on the Practice Manager system
- Ensure accurate monthly disbursements using Print Audit system
- Basic office administration and reception duties
- Facilitate all office maintenance matters
- Maintain office services by organizing office operations and procedures
- Planning and ensuring cost effective travel arrangements
- Manage and maintain the filing system that has been implemented into the organization
- In July 2015, after little over four years, I was promoted to Procurement Manager, my relevant experience while employed at Collaboration include inter alia the following:
- Management, administration, and supervision of the company's acquisition programs
- Manage the purchase of supplies, equipment, and materials
- Prepare purchase orders and send copies to suppliers and to departments originating requests
- Responsible project cost control
- Prepare monthly cash flows
- Perform purchasing for all projects taken on by the organization
- Review requisition orders in order to verify accuracy, terminology, and specifications
- Prepare, maintain, and review purchasing files, reports and price lists
- Responsible for all tender processes for procurement of goods and services
- Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems
Education
High School Diploma -
South African Institute of Management
Cape Town, South Africa 04.2001 -
Skills
Group Risk Scheme Administration
References
Current
- Chalie Daniels - Team Leader - Sanlam: 073 036 3016
Profile
- ID Number: 880809 0113 083
- Date of Birth: 09 August 1988
- Sex: Female
- Marital Status: Married
- Nationality: South African
- Ethnic Group: Coloured
- Address: 14 Rohm Street Goodwood Cape Town
Timeline
Scheme Group Risk: Administration
Sanlam
02.2021 - Current
Office Manager
Tusk Construction Support Services
09.2019 - 03.2020
Procurement Manager
Collaboration
04.2011 - 08.2019
High School Diploma -
South African Institute of Management
04.2001 -