LOVE MATHEBULA
Johannesburg
Summary
Highly organised and efficient professional with a comprehensive background in administration and customer service, driven by a passion for the retail industry and a strong focus on customer service. A digitally savvy and critical thinker with a proven ability to adapt quickly and innovate. Equipped with a National Diploma in Management and an Advanced Diploma in Business Administration from Tshwane University of Technology, I am eager to gain valuable work experience and develop business, personal, and technical retail skills within the Massmart Graduate Programme.
Overview
3
3
years of professional experience
Work History
Concierge (Contract)
Virgin Atlantic Clubhouse
12.2024 - 04.2025
- Provided comprehensive customer service and administrative support to airline lounge guests.
- Managed guest check-ins, flight changes, and lounge reservations, demonstrating strong organisational and administrative skills.
- Addressed guest inquiries and resolved concerns promptly and professionally, demonstrating excellent communication and problem-solving abilities.
- Maintained accurate guest records and provided detailed information on flight details and lounge amenities.
Receptionist
Botho Unbuntu Group
01.2023 - 07.2024
- Provided professional and courteous reception and administrative services, managing a high volume of incoming calls.
- Delivered exceptional customer service by providing information and assistance to clients and visitors.
- Performed various administrative tasks, including scheduling and calendar management.
- Handled confidential information.
Educator's Assistant
Centurion Primary School
02.2022 - 12.2022
- Provided administrative and support services to students and teachers, assisting with classroom organisation and management.
- Provided exceptional customer service to students, parents, and staff.
- Maintained accurate student records for over 100 students, ensuring compliance with school policies.
- Developed strong communication, organisational, and record-keeping skills while collaborating with staff.
Education
Advanced Diploma - Business Administration
Tshwane University of Technology
Pretoria, South Africa12.2021
National Diploma - Management
Tshwane University of Technology
Pretoria, South Africa12.2020
Cerificate - End-user Computing (EUC)
Tshwane University of Technology
Pretoria, South Africa12-2017
National Senior Certificate (NSC) - Grade 12/Matric
Ikusasa Comprehensive School
12.2014
Skills
- Administrative & Organisational: Office Administration, Record-Keeping, Scheduling, Calendar Management, Time Management, Prioritisation, Attention to Detail, Data Management
- Customer Service & Interpersonal: Obsessed with customer service, Excellent Communication (Written & Verbal), Interpersonal Skills, Client Relations, Problem-Solving
- Technical & Digital: MS Office Suite (Word, Excel, Outlook), Data Entry, Digital savviness
- Personal: Curios and critical thinker, Agile and Innovative, Adaptability, Flexibility, Strong Work Ethic, Multitasking, Passion for the retail industry
PERSONAL DETAILS
- Full Name: Love Mathebula
- Date of Birth: 15 September, 1995
- Race: African
- Gender: Female
- Disability Status: None
- Location: Johannesburg, Gauteng
References
- Available upon request
Timeline
Concierge (Contract)
Virgin Atlantic Clubhouse
12.2024 - 04.2025
Receptionist
Botho Unbuntu Group
01.2023 - 07.2024
Educator's Assistant
Centurion Primary School
02.2022 - 12.2022
National Diploma - Management
Tshwane University of Technology
National Senior Certificate (NSC) - Grade 12/Matric
Ikusasa Comprehensive School
Advanced Diploma - Business Administration
Tshwane University of Technology
Cerificate - End-user Computing (EUC)
Tshwane University of Technology
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