Thuto Mathibela

• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.

• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
• Collaborated with team members to maintain high-quality service standards during peak travel times.
• Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

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• Coordinated with vendors to negotiate pricing and secure maintenance contracts, resulting in cost savings for the company.
• Performed routine backups of critical data, safeguarding against potential loss or damage due to unforeseen events.
• Spearheaded an initiative focused on business continuity during disaster recovery scenarios; this involved creating a comprehensive plan outlining roles, responsibilities, and procedures during emergencies.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.